Priority Check-In Lounge Representative - The Cosmopolitan

MGM Resorts International · Property · $21/hr (stated in the posting)

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Step into the spotlight at The Autograph Lounge at The Cosmopolitan of Las Vegas, where every guest arrival is an opportunity to create a memorable first impression. As a Priority Check-In Lounge Representative, you’ll welcome guests with warmth, style, and exceptional service while providing a personalized, elevated check-in experience.

If you love connecting with people, anticipating needs, and creating those little WOW moments that make a stay unforgettable, this is your opportunity to be part of something special at The Cosmopolitan!

THE STARTING RATE: $21.00 / Per Hour

THE DAY-TO-DAY:

Open and close the Priority Lounge daily by following department standards, including running LMS/Opera arrival and departure reports, assigning rooms for Priority arrivals, ensuring amenities are sent, running next-day arrival reports, forwarding phones, and locking the Priority Lounge
Ensure the Priority check-in and check-out process is thorough, efficient, and runs smoothly while maintaining an excellent working relationship between the property and guests
Answer guest questions, facilitate reservations, and verify that special requests and amenities are delivered
Enhance the guest experience by offering upgraded accommodations when available and promoting MGM Rewards enrollment and benefits
Control and issue keys while protecting guest security, privacy, and confidentiality
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property cash handling procedures

THE IDEAL CANDIDATE:

Must be 18 years of age or older
High School Diploma, GED or equivalent
Food Handler’s Card
One (1) year of prior relevant Front Desk, Concierge and/or Guest Services experience preferred
Six (6) months of prior relevant cash handling experience preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our Cosmopolitan employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12432

Are you ready to JOIN THE SHOW? Apply today!

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