Kroll Workflow Support Trainer
Pattison Food Group · Langley · $66,292 (stated in the posting)
Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.
We’re seeking a knowledgeable and dynamic Kroll Workflow Support Trainer to support the rollout of a paperless workflow initiative across our pharmacy network. In this role, you will play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment.
This temporary position is expected to last 22 months.
You will be responsible for:
Training Delivery:
- Supporting the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities.
- Providing hands-on training during go-live periods at pharmacy locations – out-of-town travel is required to locations across Western Canada.
Change Management Support:
- Acting as a change champion, helping team members adapt to the new Kroll paperless Workflow.
- Facilitating adoption through clear communication and targeted coaching.
Troubleshooting & Feedback:
- Serving as a point of contact for Kroll workflow and training-related issues during rollout.
- Actively listening and gathering feedback from pharmacy teams and reporting to the Regional Manager, Pharmacy Operations.
You have:
- 2 or more years of experience with Kroll Paperless Pharmacy Management Software.
- A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.
- Experience working in a community pharmacy dispensary is an asset.
- A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.
- Experience using ServiceNow or similar ticketing systems to manage, track, and appropriately escalate requests is an asset.
- A valid driver’s licence and vehicle with the ability to travel to assigned pharmacy locations.
You are:
- A supportive trainer, guiding teams through change with empathy and encouragement.
- A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.
- Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.
- A collaborative partner, working well with cross-functional teams to achieve shared goals.
- Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.
- Adaptable and mobile, with flexibility to travel to pharmacy locations across Western Canada and thrive in a hands-on environment during rollout phases.
- Able to work independently, exercise sound judgement, and escalate concerns appropriately when required.
Compensation Details:
$66,292.00 - $140,00.00
The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.
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Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!