Executive

EXL · Kochi

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 Brief Job Description:

•             Basic understanding of order management process and its corresponding activities

•             Good communication skills in English languages

•             Receive and enter customer orders into ERP systems accurately

•             Validate order details (pricing, quantities, customer data, and delivery terms)

•             Perform basic credit and order checks as per defined guidelines

•             Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

•             Track order status and follow up on delays or discrepancies

•             Handle order modifications, cancellations, and returns under supervision

•             Assist in resolving customer queries related to orders and delivery

•             Ensure proper documentation and compliance with process requirements

•             Support invoicing by maintaining clean and accurate order data

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