Senior Process Associate-Voice
HCLTech · Brazil
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
- Assist customers with product information, order status, and general inquiries
- Maintain accurate and detailed records of customer interactions and transactions
- Provide feedback to management on recurring customer issues and suggest improvements
Skill Requirements
- Excellent communication skills
- Strong phone contact handling skills, including active listening skills and ability to empathize
- Ability to multi-task, prioritize, and manage time effectively
- Ability to build rapport and trust with customers
- Previous customer support experience is an added advantage