Campus-Beginner
HCLTech · United States
Job Summary
Motivated and detail-oriented fresher with basic knowledge of IT support, troubleshooting, and customer service. Skilled in handling user queries, resolving technical issues, and providing first-level support through phone, email, and ticketing systems. Familiar with Windows operating systems, MS Office applications, and basic networking concepts. Strong communication, problem-solving, and interpersonal skills with a commitment to delivering excellent customer support and ensuring timely issue resolution. Eager to learn new technologies and contribute effectively to a dynamic Service Desk team.
Key Responsibilities
Technical SupportIncident & Ticket ManagementTroubleshooting Hardware and Software IssuesCustomer ServiceMS Office SuiteWindows OSBasic Networking