Airborne Manager
UGI · King of Prussia
Requisition Number: 30977
This position requires up to 50% overnight travel.
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Job Summary
- Has operational responsibility for a select group of dedicated drivers deployed nationwide to support districts during peak demand, extreme weather, and natural disasters
- Accountable for the Airborne Team’s overall effectiveness, measured by safety performance, customer experience, and operational KPIs
- Trains, develops, and motivates team members to:
- Travel and deploy within 24 to 48 hours
- Operate with minimal supervision in unfamiliar districts
- Deliver world-class service under high-pressure conditions
Key Characteristics
- Able to manage a mobile, multi-location team across various districts and regions
- Able to train, inspire, and motivate employees to deploy rapidly and work independently in fast-paced, high-pressure environments
- Committed to world-class safety and customer service
Duties and Responsibilities
Safety Management
- Articulates a safety vision for the team and considers safety impact in all decisions
- Responsible for all aspects of safety across deployments, including:
- Compliance with safety codes and policies
- Safe operation and condition of company vehicles
- Propane deliveries performed per state and federal regulations
- Excellent safety audit scores at all deployment locations
- Trains employees and monitors compliance with safety policies and procedures
- Coaches employees on daily behaviors, accident avoidance, adverse-weather driving, and HazMat/Tanker compliance
- Reinforces safety through behavioral observations, safety briefings, “tailgate” meetings, and vehicle inspections
Customer Experience
- Ensures deployments support a high-quality customer experience in every district served
- Ensures team members exceed customer expectations and sustain high satisfaction
- Proactively identifies customer experience problems and partners with Customer Experience Services to resolve them promptly
- Ensures team members seek customer feedback and confirm needs are met during and after deployments
- Follows up with receiving districts to assess customer satisfaction
Operational Efficiency & Deployment Readiness
- Uses all available tools to drive productivity and deployment efficiency
- Meets or exceeds performance metrics for delivery, safety, and customer service
- Ensures procedures are followed so daily work is completed accurately
- Reviews team performance reports and deployment metrics
- Tracks deployment history, driver availability, and readiness status; creates and updates reports as needed
- Coordinates travel logistics, hotel accommodations, and deployment assignments
- Ensures team members can mobilize within 24 to 48 hours
Team Management
- Plans, directs, and manages staffing and development of Airborne Team employees
- Communicates company strategic goals effectively
- Conducts timely, effective performance appraisals and ongoing coaching
- Ensures all required training, CDL/HazMat/Tanker certifications, and compliance requirements are completed and current
- Manages timely and accurate payroll submissions
- Keeps the team updated on deployment schedules, district needs, critical performance areas, and company priorities
- Addresses employee HR issues as needed
Asset Management
- Responsible for maintenance and condition of the team’s vehicles, tools, supplies, and equipment
- Manages procurement of equipment and supplies for deployment operations
- Conducts timely inventory counts as required
- Manages propane supply and ensures vehicles are deployment-ready at all times
- Performs timely and accurate accounts payable approvals
Knowledge, Skills and Abilities
- Communicates effectively with code enforcement officials, regulatory personnel, permitting jurisdictions, and district management across multiple locations
- Reads, analyzes, and interprets reports on team performance, safety, technical procedures, and government regulations
- Knowledgeable in propane operations, CDL requirements, and HazMat/Tanker regulations
- Able to read and understand contracts, leases, service agreements, and vendor requirements
- Strong verbal and written communication skills, with the ability to adapt style to different audiences
Education and Experience Required
- High school diploma required; college degree strongly preferred
- Five or more years of management experience
- Experience in propane, logistics, or field operations with a mobile workforce strongly preferred
- Computer skills and proficiency in Microsoft Office required
- Valid CDL with HazMat and Tanker endorsements preferred
- Willing and able to travel up to 50% of the time, regionally and nationally
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.