Athlete Order Coordinator - VDC
DICK'S Sporting Goods · Customer Support Center
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
The Athlete Order Coordinator – VDC is part of the Vendor Direct Admin team and is responsible for the day to day operations of the VDC channel. Daily responsibilities include monitoring of vendor performance against all Service Level Agreements for on time shipment, fill rate, and adherence to contractual ship windows. This position requires exceptional communication, problem solving skills, and a strong customer service oriented approach to ensure athlete fulfillment expectations are met or exceeded.
- Primary point of contact for all order management tasks within assigned portfolio of vendors. Daily order management responsibilities include, late order follow up with vendors, determining root cause for SLA failures, and initiating corrective action plans to resolve ongoing issues with vendors.
- Analyze vendor performance data through daily dashboards, vendor scorecards, BI tools, and quarterly portfolio reviews to identify vendors who are underperforming and initiate regular follow up with these vendors to resolve performance issues.
- Perform ongoing system maintenance to ensure orders are properly transmitted to and from the vendors and partner with the appropriate IT groups (internal and external) to resolve EDI transmission failures. Systemic updates also include ship window adjustments, vendor location changes, and cutoff time adjustments on an as needed basis.
- Regularly perform FedEx parcel shipment audits to ensure POs are billed correctly and align to Service Level Agreements as outlined in the DSG routing guide. Monthly audits include billable amounts, shipmen method, label validation and proper billing of the DSG FedEx account.
- Maintain and develop SOPs, vendor dashboard, and process documentation, and assigned special projects as assigned.
QUALIFICATIONS:
- Bachelor's Degree
- 1 - 3 Years experience
- Excellent written & Verbal Communication Skills
- Business acumen
- Customer-service oriented☒ Strong interpersonal & client consultation skills
- Self-motivated & results oriented
- Problem solving & troubleshooting capabilities
- Microsoft - excel, co-pilot, word, power point
- Strong detail orientation
- Superior organizational abilities
- Process & procedure oriented
- Ability to work effectively in a team environment
VIRTUAL REQUIREMENTS:
At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!