Field Tool Technician
Victaulic · Remote Texas
Job Description
Job Description
VICTAULIC
Field Tool Technician – Southwest
Application Engineering | Victaulic – Dallas–Fort Worth, TX
Full-Time | Application Engineering – Tool Application Engineering
Reports to: Group Leader, Tool Application Engineering
*Immigration sponsorship: Not available for this position*
ABOUT VICTAULIC
Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.
Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.
The Tool Application Engineering team within Application Engineering supports the tools and equipment our customers rely on every day, providing on-site support, maintenance and consulting at customer facilities.
AN INDUSTRY LEADER WITH A HEART AS BIG AS ITS AMBITION AND INNOVATION
At Victaulic, we're committed to constructing a better world for and with our people. Let's Build a Better World Together.
Our commitment to our people is built on four pillars:
- We build from within.
- We stand behind our people.
- We foster an environment for constant learning.
- We engineer change for a more stable and sustainable world.
- YOUR IMPACT STARTS HERE
We're looking for a Field Tool Technician to join our Application Engineering organization in the Southwest. In this role, you'll apply your technical knowledge, communication, and problem-solving skills to provide on-site tool support, maintenance and consulting services at customer facilities across your territory.
You'll bring working knowledge of tool maintenance, repair procedures, and customer service operations, and you'll be exposed to our company processes, products, and industry standards and codes. This role requires up to 80% travel to customer sites across the Southwest territory.
WHAT YOU'LL BUILD & OWN
- Train customer personnel on proper tool operation, maintenance procedures, and safety protocols
- Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support
- Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity
- Provide on-site tool support and maintenance at customer facilities, learning and understanding our line of tools, equipment, and specialized instruments used at customer locations
- Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime
- Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities
- Perform on-site calibration, testing, and commissioning of newly installed tools and equipment
- Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations
- Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers
- Maintain professional customer relationships and provide technical consultation on tool applications and best practices
- Follow all company safety requirements and procedures, and participate in safety reviews
WHAT YOU BRING
- 3+ years of field service or equipment maintenance experience
- Mechanical aptitude and high organizational skills
- Proficiency in reading technical manuals, schematics, shop math, and precision instruments
- Capability to perform all field service functions, including equipment setup, maintenance, and repair
- Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service
- Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities
- Comfort with extensive travel (up to 80%)
- Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases
WHAT SETS YOU APART
- Associate or technical degree
- Proficiency in diagnostic software, equipment management systems, and computerized maintenance programs
- WHAT WE OFFER
Build A Better Career
- Company vehicle, laptop, iPhone, corporate credit card, and car maintenance card
- Career development programs and internal promotion pathways — we build from within
- Tuition assistance and continuous learning opportunities
Build A Better Future
- Health and welfare benefits
- Retirement savings plan (401K)
- Life insurance, plus short- and long-term disability coverage
- Retiree benefits
Build A Better You
- Parental leave
- Inclusive, team-oriented culture where people look out for one another
Ask to review our Benefits-at-a-Glance for a complete list of benefits offered.
Build A Better World
Join a company whose products contribute to a safer, more sustainable built environment every day.
COMPENSATION
The base salary range for this position will be determined based on experience, qualifications, skills, and geographic location. This role is also eligible for the full benefits package described above.
EQUAL EMPLOYMENT OPPORTUNITY
Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process.)
VICTAULIC STAFFING PARTNER COMMUNICATION POLICY
All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.
Let's Build a Better World Together.
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