Assistant Facilities Manager

JLL · Surrey

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JOB DESCRIPTION

Line Manager

Senior Workplace Experience Leader, Brooklands and UK South

Job Summary/Goals

Responsible for leading the delivery of a defined scope in the area of FM and PM, forecasting and budget management support, Soft Services such as Meeting Service, Cleaning, Mailroom and other day to date operational tasks etc.

Assures that services offered fitting client needs and meeting the contractual agreement. Offering high-class client service on a daily basis in all areas of responsibility. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. 

In this capacity there are 6 major activities for which you are accountable:

• People Management – develop and sustain a high quality well motivated team
• Client Management – ensure that on site Clients expectations are met
• Contracts Management – ensure that all contracts are professionally delivered
• Site Operations Management
• Health and Safety Management – ensuring the provision of a safe working environment
• Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
• Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

Essential Duties and Responsibilities

People Management

• Provide leadership for operational team
• Mentor & enable training & development of team members
• Foster a team working environment

Client Management

• Strive to “delight” the Client in all aspects of  service delivery
• Interact on a regular basis with the appropriate P&G contacts such as HR representatives and on site client personnel to discuss on-going service delivery and planning

Contracts Management

• Ensure that all contracts at the site are delivering the required service at the correct cost
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
• Act as single point of contact for the contract partners and assure regular follow up of day-to-day business

Site Operations Management

• Deliver services as defined in the relevant schedules of the Master Agreement
• Report critical & key performance measurements & achieve targets
• Seek for innovation and create a hospitable approach towards the client in your area of responsibility
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost

​Health and Safety Management

• Support the achievement of all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff in your area of responsibility is working in compliance with H&S regulations

Finance Management

• Ensure that the financial targets are met in the area of responsibility. Provide standard monthly/quarterly/annual reporting and management reports as required

Human Experience/ Hospitality Management

• You enjoy and excel working on a fast-paced environment.
• You are detailed oriented to deliver results timely and with the highest quality.
• You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
• You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
• At JLL you are expected to think “WE”. Everyone in the organization is part of the team! You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
• You are a change agent who lives JLL’s core values, including: ethics, teamwork and excellence. Working with and for  people is your passion!

Additional Duties and Responsibilities

• Provide site communication towards the client and support the local JLL team in creating it
• Set up process documentation for initiatives and work processes in general
• Support the development, implementation & delivery of training for yourself & your operational team
• Regularly interact with the counterparts of your cluster to exchange ideas, approach towards initiatives and innovations
• Site visits to both Dublin and Tunbridge Wells sites as agreed frequencies.

Key Performance Measures

• Staff Satisfaction Survey
• KPIs/Master Agreement Reporting requirements
• Audit scores/ Vendor Scorecards
• Implementation of Best Practice
• Agreed cost savings initiatives
• Budgets/forecast accuracy
• Client Surveys (as defined in Master Agreement)
• Contracts SLA’S

Skills

• Command Skills – for coordinating all additional efforts;
• Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
• Customer Focus – for best Customer Satisfaction;
• Negotiating skills – for negotiating with business and suppliers for the best solution;
• Excellent knowledge of MS office applications
• Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Competencies

• Stress resistant
• Up to date on the latest developments in the FM industry
• Problem solving abilities
• Strong team player
• A desire to learn
• Strong team player

Experience

• Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
• Proven track record of Human Experience improvement and engagement.

Qualifications

• Preferred Bachelor’s degree in FM or equivalent.

Diversity and equality of opportunity should be the central principle of your selection process.  All stages of the process should be clear, objective and fair.  Ensure you are not discriminating against potential applicants on any basis.  Challenge each aspect of your job description to ensure that the requirements are essential to the role.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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