Technical Solution Design Specialist, Core Diagnostics
Abbott Laboratories · Ho Chi Minh City
ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
PRIMARY FUNCTION / OBJECTIVE
Technical Solution Design Specialist, who support the commercial teams as the SME on two key subject matters; workflow consulting and laboratory automation to increase core diagnostics win rate in own it accounts
MAJOR RESPONSIBILITIES / ACCOUNTABILITY
- Work with the country commercial teams to enrich the total solutions offering for the Own It accounts acquisition play in Align/Propose/Negotiate phase
- Responsible for top 1 account on play for each country
- Guiding the country specialist on the layout design by providing subject matter expertise and importantly helping to improve the local capability.
- Providing the 2nd opinion as a check and balance on the design and if it is addressing the needs of the customers and their KPIs
- Present the solution and articulating why this is the most appropriate solution to solve the customer's issues and achieve their KPI to the customer – be the resourceful advocate
- Provide the communication between country and global on the gaps (if any) and needs of the area
- Ability to handle objection handling of last-minute customers request that is outside the SOW agreement - and how to value add/value expansion when appropriate.
- Interface with the project implementation to ensure smooth installation and customer satisfaction by meeting all the deliverables as listed in the SOW.
- Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development
- Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation
- Support the marketing activities and integrate sales efforts as an SME.
- Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process
- Provide support for post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised
- Works with the team on the SOW to ensure that there is alignment and understanding of what it constitutes so that we can set customer expectation
- Achieves consistent high level of customer satisfaction
EDUCATION, EXPERIENCE, KNOWLEDGE/SKILLS EDUCATION
- Educated to degree level or equivalent, ideally in a science based or economics/business studies related discipline and/or equivalent experience.
PROFESSIONAL EXPERIENCE
- Minimum of 3-5 years track record in the diagnostics industry with demonstrated success with at least 2 years exposure to workflow and automation
KNOWLEDGE / SKILLS
- Technical savviness
- Fully conversant in consultative selling techniques and methodologies
- Collaborative enterprise thinking
- Excellent interpersonal and influencing skills; Willingness to work in cross-functional teams
- Ability to develop and champion new ideas and approaches
- Black belt in LEAN/6 sigma preferable
- Knowledge of informatics is a plus
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