Senior Business Analyst

Arthur J. Gallagher · Baltimore

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Gallagher Bassett is seeking a seasoned Senior Business Analyst to serve as the liaison between our business partners and the technical development team. This role is responsible for eliciting, analyzing, validating, specifying, verifying, prioritizing and managing stakeholder business needs from initial discovery through successful implementation.

Partner closely with business units, subject matter experts, customers, end users, technical resources, and vendor partners to identify business needs and define effective solutions.
Translate business objectives into clear, actionable requirements and designs, and support the development effort through completion.
Balance usability, performance, data integrity, delivery risk, and technical feasibility while helping stakeholders make informed decisions.
Elicit requirements through interviews, document analysis, workshops, surveys, site visits, process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level needs into detailed functional and non-functional requirements.
Define and document internal and external user interfaces, and clarify system and data requirements.
Drive and challenge business units on assumptions about how they will successfully execute their plans.

Solution Design & Delivery

Work with functional leads to transform new business requirements into designs and implementation plans.
Interface with vendor partners to design optimal solutions and integrations.
Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.
Collaborate with developers and subject matter experts to establish the technical vision and assess tradeoffs between usability and performance.
Partner with internal and external peer groups to design and implement solutions.

Data Quality, Testing & Governance

Develop, maintain, and execute processes that continuously monitor data quality and integrity across platform applications.
Assist with quality assurance, including defining the testing strategy, identifying risks, and supporting validation of delivered solutions.
Manage requirements throughout the project lifecycle to maintain traceability, alignment, and delivery quality.
Assist with troubleshooting reports of production environment defects from intake to resolution.

Stakeholder Leadership & Communication

Maintain courteous and professional working relationships with employees at all levels of the organization.
Communicate effectively with technical and non-technical stakeholders through excellent active listening, verbal communication, and business writing.
Adapt to shifting priorities and demands while maintaining focus on business outcomes.
Mentor and influence others through example.

About You

Required:

Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.
Bachelor's degree or an equivalent combination of relevant education and experience
Minimum of 5 years of experience in a Business Systems Analyst or comparable business analysis role.
Excellent interpersonal skills and demonstrated ability to work effectively with diverse personality types.
Proven ability to work independently with limited supervision and collaborate effectively with personnel across departments.
Strong verbal and written communication, organization, and time management skills.
Ability to communicate clearly and effectively with both technical and non-technical stakeholders.
Proven ability to meet tight deadlines, manage multiple priorities, and prioritize workload effectively.
Self-motivated, creative, and efficient in proposing solutions to complex, time-critical problems.
Ability to work successfully in cross-functional teams and communicate with colleagues in both business and technical roles.
Strong work ethic and a demonstrated desire to exceed expectations.

PREFERRED EXPERIENCE & QUALIFICATIONS

Hands-on experience working with Salesforce
Experience working with finance teams and finance applications
Ability to perform basic SQL queries
Experience leading junior team members

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Partner closely with business units, subject matter experts, customers, end users, technical resources, and vendor partners to identify business needs and define effective solutions.
Translate business objectives into clear, actionable requirements and designs, and support the development effort through completion.
Balance usability, performance, data integrity, delivery risk, and technical feasibility while helping stakeholders make informed decisions.
Elicit requirements through interviews, document analysis, workshops, surveys, site visits, process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level needs into detailed functional and non-functional requirements.
Define and document internal and external user interfaces, and clarify system and data requirements.
Drive and challenge business units on assumptions about how they will successfully execute their plans.

Solution Design & Delivery

Work with functional leads to transform new business requirements into designs and implementation plans.
Interface with vendor partners to design optimal solutions and integrations.
Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.
Collaborate with developers and subject matter experts to establish the technical vision and assess tradeoffs between usability and performance.
Partner with internal and external peer groups to design and implement solutions.

Data Quality, Testing & Governance

Develop, maintain, and execute processes that continuously monitor data quality and integrity across platform applications.
Assist with quality assurance, including defining the testing strategy, identifying risks, and supporting validation of delivered solutions.
Manage requirements throughout the project lifecycle to maintain traceability, alignment, and delivery quality.
Assist with troubleshooting reports of production environment defects from intake to resolution.

Stakeholder Leadership & Communication

Maintain courteous and professional working relationships with employees at all levels of the organization.
Communicate effectively with technical and non-technical stakeholders through excellent active listening, verbal communication, and business writing.
Adapt to shifting priorities and demands while maintaining focus on business outcomes.
Mentor and influence others through example.

Required:

Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.
Bachelor's degree or an equivalent combination of relevant education and experience
Minimum of 5 years of experience in a Business Systems Analyst or comparable business analysis role.
Excellent interpersonal skills and demonstrated ability to work effectively with diverse personality types.
Proven ability to work independently with limited supervision and collaborate effectively with personnel across departments.
Strong verbal and written communication, organization, and time management skills.
Ability to communicate clearly and effectively with both technical and non-technical stakeholders.
Proven ability to meet tight deadlines, manage multiple priorities, and prioritize workload effectively.
Self-motivated, creative, and efficient in proposing solutions to complex, time-critical problems.
Ability to work successfully in cross-functional teams and communicate with colleagues in both business and technical roles.
Strong work ethic and a demonstrated desire to exceed expectations.

PREFERRED EXPERIENCE & QUALIFICATIONS

Hands-on experience working with Salesforce
Experience working with finance teams and finance applications
Ability to perform basic SQL queries
Experience leading junior team members

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