Technical Trainer- Utilities Background- Raleigh, NC
Honeywell · Raleigh
As a Senior Customer Experience Management Professional – Technical Trainer at Honeywell, you will play a key role in delivering technical training, customer education, and learning programs for customers within the water, natural gas, and electric utility industry. Your background in utility operations, technical instruction, and customer engagement will help customers build technical proficiency, maximize the value of Honeywell solutions, and improve operational performance.
You will report directly to our Manager of Solutions Projects and work out of our Raleigh, North Carolina location on a hybrid work schedule.
In this role, you will impact customer satisfaction, service quality, and business performance by developing and delivering technical training, facilitating customer learning experiences, and supporting the effective use of utility-related technologies, systems, and processes. Your knowledge of at least one utility sector—water, natural gas, and electric—will be essential in translating complex technical concepts into practical, easy-to-understand instruction. You will collaborate with customers, field service teams, engineering, and other stakeholders to identify training needs, develop learning materials, evaluate training effectiveness, and drive continuous improvement.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. As a Sr CX Prog Mgt Professional here at Honeywell, you will manage and drive customer experience programs, ensuring initiatives align with strategic goals. Work with cross-functional teams to enhance customer satisfaction and operational efficiency. You will report directly to our Service Manager, and you’ll work out of our Raleigh, North Carolina location on a Hybrid work schedule.