NC Operation Manager - Nutrition Division
Abbott Laboratories · Ho Chi Minh City
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.
MAIN PURPOSE OF ROLE
To oversee the full scope of field operations for the NC (Nutrition Consultant) team, ensure operational excellence, and deliver business performance. The NC Operation Manager partners with the NC Head to implement strategies, manages day-to-day field activities, conducts field coaching and supervision, and collaborates with back office departments to achieve operational and sales targets.
MAIN RESPONSIBILITIES
1. Business Management:
Implement strategic plan for business development to expand potential territories being responsible for
Build and monitor KPIs and metrics to evaluate the success of operational initiatives
Market intelligence updates: implement tools to measure POSM, Sachet, Gimmick
Set up yearly, quarterly and monthly NC Lead – NU phasing target of territory
2. Territory & Performance Management:
Conduct field visit to access market opportunity and ensure business operation and sales objectives are in line with territory planning
Develop and execute territory management plans to maximize market penetration
Responsible for Field Force recruitment and turnover rate management under stated rate for a team 100 – 150 headcounts
Monitor, track and analyze territory performance metrics to identify gaps and implement action plans to improve field performance
Coordinate with Sales team, Marketing and Supervisors to ensure alignment of territory management strategies with overall business goals
Conduct regular field visits to hospitals, pharmacies, and other points of sale to collect insights and provide action plans on performance improvement & KPI measurement
Ensure delivery of yearly, quarterly and monthly NC Lead – NU phasing target of territory
Prepare and present regular reports on team performance, operational challenges, and improvement initiatives.
3. Vendor Management:
Establish & maintain strong relationship with vendor to facilitate smooth operations and resolve any issues that arise
Collaborate with vendor to ensure hiring performance ; headcounts fulfillment, validating vendor KPIs, and enforcing corrective actions to maintain operational excellence as stipulated in the contract.
Serve as a key contacting point with vendor in reviewing services, and confirming for service settlement.
4. Stakeholder Management
Create and execute yearly target plans, cascade monthly target phasing to regional & account target phasing
Analyze data and deliver consultancies and propose action plan to CRM Director/ESM/Brand teams for effectiveness and efficiency development of Field Force
Align on marketing scheme and detailing guideline for the NC team
Set up expectation and supporting need from MKT and internal stakeholder: SFE, SFA, IT, BI.
Other projects are assigned by line manager
5. Compliance & Quality Assurance:
Manage compliance processes, including redemption, sachet, NU - lead quality: ensure targeting the right patients and ensure field activities strictly comply with Abbott’s ethical standards, SOPs, and legal regulations
EXPERIENCE REQUIRED
Minimum 6 years of Sales operations experience in Pharmacy and Healthcare industry
Strong background in project and stakeholder management
Experience in developing customer acquisition, re-engagement, and retention strategies.
Bachelor degree, Preferably in Pharmacy, Project Management, or General Business
Organization and planning skills
Analytical thinking
Good command of English
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