IT Digital Learning & Communications Specialist
Gategroup · Belgrade
We’re looking for motivated, engaged people to help make everyone’s journeys better.
The IT Digital Learning & Communications Specialist position is responsible for creating engaging digital learning and communication content that supports awareness, understanding, and adoption of Group IT technologies, services, and initiatives. The primary focus of the position is the hands-on development of eLearning materials, AI-generated videos, and other digital content, transforming existing IT training materials, technical documentation, and complex IT topics into clear, engaging, and accessible learning experiences.
The position also supports Group IT communications and engagement activities, including IT SharePoint content, newsletters, town halls, technology launches, and awareness and adoption campaigns. Working closely with IT subject-matter experts and key stakeholders, the position combines digital content creation and communications to facilitate knowledge sharing, strengthen employee engagement with IT, and drive technology adoption across the organization.
Main Duties & Responsibilities
- Design, develop, and publish engaging digital learning content, including interactive eLearning courses, microlearning, tutorials, instructional videos, and other multimedia learning materials.
- Transform existing IT training materials, technical documentation, presentations, and complex technical information into clear, accessible, and engaging digital learning experiences.
- Create AI-assisted video and multimedia content for IT learning, communications, and technology adoption, including scripting, storyboarding, production, editing, and publishing.
- Collaborate with IT subject-matter experts to translate complex technology, innovation, and AI topics into engaging, audience-focused content, ensuring technical accuracy and effective knowledge transfer.
- Monitor the effectiveness of digital learning content through user feedback and engagement metrics, identifying opportunities for continuous improvement.
- Develop and support IT communication, awareness, and adoption campaigns related to technology launches, digital transformation, innovation, AI, cybersecurity, and other Group IT initiatives.
- Manage and maintain the Group IT SharePoint presence, ensuring content is accurate, up to date, engaging, and easy to navigate.
- Coordinate and develop content for Group IT town halls, newsletters, and employee engagement activities, including presentations, videos, key messages, and supporting communications.
- Collaborate with Corporate Communications and other relevant stakeholders to ensure consistency and alignment of Group IT communications with organizational standards and priorities.
Core Qualification Requirements
Education·
· Bachelor’s degree or relevant work experience
· Education or training in Instructional Design, Digital Learning, Communications, Marketing, Multimedia, or a related discipline is preferred.
Work Exoerience
· 3+ years of experience in digital content creation, eLearning development, multimedia production, communications, or a related field, preferably within an IT or technology environment.
· Hands-on experience developing engaging digital learning materials, AI-assisted videos, and multimedia content using digital content creation technologies.
· Experience developing internal communications, awareness, and technology adoption campaigns across multiple channels.
· Experience translating complex technical information into clear, engaging content for non-technical audiences, including eLearning, videos, SharePoint, newsletters, and town halls.
Technical Skills
· Advanced proficiency in digital learning development and multimedia content creation technologies, including interactive eLearning and instructional content.
· Proficiency in AI-assisted content creation technologies, particularly for video production and digital learning materials.
· Strong proficiency in Microsoft 365, particularly SharePoint, Teams, PowerPoint, and related communication tools.
· Good understanding of instructional design, digital learning, and communication principles.
Language Skills
· Excellent written and verbal English communication skills; additional languages are an advantage.
Required Competencies
Creativity & Innovation: Generates original ideas, challenges conventional approaches, and develops innovative solutions. Demonstrates curiosity, explores new possibilities, and proposes practical improvements.
Analytical Thinking & Problem-Solving: Analyzes information, identifies key issues, and develops effective solutions. Asks relevant questions, evaluates alternatives, and applies sound judgment to resolve challenges.
Communication Skills: Communicates information and ideas clearly and effectively, adapting messages to different audiences. Demonstrates active listening, presents information in a structured manner, and ensures mutual understanding.
Collaboration & Stakeholder Management: Builds productive working relationships and collaborates effectively across functions. Seeks input, understands stakeholder needs, manages expectations, and follows through on commitments.
Planning & Execution: Organizes and prioritizes activities to deliver high-quality results within agreed timelines. Demonstrates attention to detail, monitors progress, adapts to changing priorities, and takes accountability for outcomes.