Community Relations Program Analyst

Citigroup · New York City · $78,320–$109,280 (stated in the posting)

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The U.S. Community Relations (USCR) Analyst is a key member of Citi's Community Investing and Development (CID) team, which advances economic opportunity through impact investing, employee volunteerism, the philanthropy of the Citi Foundation, and the fulfillment of regulatory priorities, including the Community Reinvestment Act (CRA) in the U.S. 

Reporting to the East Region Lead, the Analyst will provide administrative, operational, and programmatic support to the USCR team as it implements community engagement strategies across the country. The role will also support the execution of special projects that enhance the effectiveness, scalability, and impact of the USCR function.

Responsibilities:

• Support operational excellence, process improvement, and strategic initiatives that enhance team effectiveness, organizational performance, and community impact.  

• Assist in the coordination and administration of community development services, including tracking activities, compiling information for reporting, coordinating meetings, and supporting required documentation.   

• Coordinate cross-team projects and special initiatives, through project tracking, meeting coordination, stakeholder follow-up and monitoring of action items, timelines and deliverables to support timely execution.    

• Support the development of executive presentations, briefing materials, talking points, newsletters, and communications for CID leadership, senior management, and external stakeholders.  

• Advance AI adoption and knowledge-sharing practices by supporting the development of resources, identifying use cases, and coordinating team learning and productivity initiatives.  

• Support the collection and reporting of program, participation, and impact metrics to help track results, measure outcomes, and identify opportunities for improvement.  

• Manage expense tracking and other administrative processes that support team operations and strategic priorities.  

• Support initiatives that strengthen employee engagement, nonprofit partnerships, and Citi's community impact objectives.

• Engage in special projects as needed, including providing coordination and logistical event support.  

Qualifications:

• Bachelor's degree required.  

• 2+ years of experience in administrative, program coordination, project management, community engagement, or operations support role.  

• Strong project management, relationship management, organizational, and problem-solving skills.  

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.  

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and AI-enabled tools; demonstrated ability to quickly learn new systems and technologies.  

• Excellent verbal and written communication skills with a strong customer-service mindset and the ability to collaborate across business lines and all levels of the organization.  

• Ability to work independently and as part of a team while managing projects from planning through execution.  

• Strong analytical skills with the ability to track outcomes, synthesize information, and identify process improvement opportunities.  

• Passion for community engagement, employee volunteerism, nonprofit partnerships, and social impact.  

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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