Service Delivery Specialist

Philip Morris International · Belgrade

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Service Delivery Specialist

Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re redefining our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly new directions.

Your ‘day to day’
As a Service Delivery Specialist, you will ensure efficient supply chain and logistics operations, product availability, regulatory compliance, and ongoing improvement of distribution and service delivery processes.

• Importation & Tax Sticker Management: Ensure timely importation of products from production facilities to market warehouses by monitoring production plans, inventory levels, and shipment execution. Oversee tax sticker procurement, reporting, and reconciliation activities in collaboration with relevant stakeholders.
• Route to Market Service Delivery: Ensure product availability through effective inventory, distribution, and allocation planning, while maintaining optimal stock levels and supporting portfolio changes and new product introductions.
• Warehouse & Logistics Management: Be responsible for warehouse operations and logistics service providers to ensure compliance with quality, safety, security, and operational standards. Monitor transportation performance, logistics costs, and sustainability initiatives.
• Productivity & Continuous Improvement: Drive and support supply chain optimization initiatives, identify process improvement opportunities, and contribute to productivity and cost-efficiency targets.
• Process Controls & Financial Management: Run distributor credit exposure and inventory reconciliation processes, ensuring accuracy, compliance, and effective collaboration with Finance teams.
• Project Management: Support the successful execution of strategic initiatives by ensuring product availability, optimizing inventory levels, mitigating supply chain risks, and contributing to continuous improvement of service delivery and operational performance.
• Compliance & Integrity: Ensure all activities align with internal and legal procedures. Promote a strong culture of integrity, safety, and compliance across all activities. Ensure all solutions and activities are aligned with legal and corporate requirements.

What we are looking for

• Bachelor's degree is mandatory, preferably in Economics, Business Administration, Supply Chain, or a related field
• Experience working in a B2B supply chain environment.
• Experience in inventory management, stock monitoring, and supply planning.
• Experience working with SAP.
• Proficiency with MS Office package.
• Proficiency in English and the local language.
• Driving licence.
• Good communication and interpersonal skills.

What we offer

• Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

Please note that only shortlisted candidates will be contacted.
Philip Morris International is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and encourage applications from all qualified individuals. Should you require any reasonable accommodations or adjustments to support your application, please let us know.

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