- Director, Capital Markets Controls for Operations (US)

Royal Bank of Canada · Jersey City · $200,000–$250,000 (stated in the posting)

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Job Description

What is the opportunity?

The Director, CM Controls for Operations, manages the US Operations Risk & Controls Governance (RC&G) function within Capital Markets (CM), with responsibility for direct reports within the US region.

This role is responsible for ensuring that operational risks are effectively monitored and reported across business functions to provide appropriate oversight and alignment with enterprise policies.

The Director, CM Controls for Operations will work with CM leaders to drive alignment and standardization across processes, procedures, controls, management reporting, toolsets, and governance.

Should you be shortlisted, do please let us know if you have any specific requirements for the interview.

This is a permanent, full-time role and requires 4 days in the 30 Hudson Street, Jersey City office.

What will you do?

Drive the implementation of a robust, efficient, and standardized control framework—strategically and operationally—to ensure risks are proactively identified, measured, monitored, communicated, and escalated.

Key responsibilities include:

• Oversight and governance of the control framework across the US regions, including processes, risks, controls, issues, metrics, and reporting to ensure proactive risk identification and monitoring.
• Participate in and support root cause analysis of audit findings, operational risk events, and control gaps, with recommendations for mitigation strategies and enhancements to the control infrastructure.
• Participate in and support operational risk events and incident management, coordinating with central CM operational risk and control teams to ensure accurate capture and appropriate remediation.
• Establish and maintain control inventories through maintenance, extension, and rationalization of CM Operations key and non-key controls. Facilitate standardized reviews of key risk areas via deep dives and continuous monitoring oversight.
• Lead and support control assurance programs through oversight and coordination, ensuring control deficiencies are identified, escalated, and remediated in a timely manner, with adherence to Internal Control Management Policy (ICMP) requirements.
• Lead and collaborate with senior leadership, regional RC&G leads and 1LOD functions to coordinate operational risk and control initiatives, providing subject matter expertise and independent challenge where needed.
• Establish robust lineage and heatmapping across policies, processes, risks, controls, and issues to connect enterprise frameworks holistically.
• Facilitate governance forums and production of related reporting for regional risk forums, senior management, and regulatory bodies.
• Lead standardization and streamlining efforts across RC&G control frameworks, leveraging AI tools to identify automation and process efficiency opportunities.
• Develop and oversee a culture of integrity and appropriate market conduct, ensuring escalation of issues that could impact customer treatment and firm compliance.
• Partner on regulatory, compliance, and audit requests and reviews of dispensations as required.

People Leadership

• Lead, develop, and mentor direct reports in the US regions, establishing clear reporting lines, responsibilities, and expected knowledge and skills.  Build an empowered, productive team that encourages maximum performance and manages low performance appropriately.
• Frequently review talent potential with succession planning in mind, ensuring direct reports actively manage their objectives and goals.
• Ensure that team members understand RBC's vision, support targeted behaviors that contribute to RBC goals, and receive necessary training and development opportunities.
• Communicate firm policies to your team and monitor adherence, escalating any indications of non-compliance to appropriate risk and control areas.

What do you need to succeed?

Must-have

• Proven experience leading and managing risk and controls or operational risk governance functions in a regulated financial services environment, preferably with responsibility for direct reports.
• Thorough understanding of key operational risks and CM products and business processes.
• Strong knowledge of control frameworks, risk assessment methodologies, and jurisdictional regulatory requirements.
• Demonstrated ability to drive standardization, process improvement, and automation initiatives across distributed teams and regions.
• Excellent leadership and people management skills with demonstrated ability to develop talent and drive performance.
• Strong communication and stakeholder management capabilities across multiple organizational levels and geographies.
• Demonstrated leadership ability with strong relationship-building and team-building skills.
• A collaborative and solution-oriented mindset with the ability to operate independently and overcome potential adversarial situations.

Nice-to-have

• Strong background in CM operations (e.g., payments, prime brokerage, trade settlements, client life cycle).
• Familiarity with RBC's risk and control governance frameworks and systems.
• Background in audit, compliance, or enterprise risk management.
• Experience implementing control automation tools and dashboards.
• Knowledge of US regulatory requirements and conduct rules.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

The expected salary range for this particular position is $200,000-$250,000 depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase yr total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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