Lead Front of House Host

Cushman & Wakefield · London

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Job Title

Job Description Summary

Job Description

Key Responsibilities

• Lead and inspire the Front of House team, creating a welcoming, hospitality-led workplace experience for colleagues, visitors, and stakeholders
• Act as the main point of contact for all workplace arrivals, ensuring a professional and seamless experience from arrival to departure
• Oversee Front of House operations across reception, café, meeting spaces, and shared areas, maintaining exceptional presentation and service standards
• Manage team scheduling, absence cover, workload allocation, onboarding, and ongoing development to ensure consistent service delivery
• Build strong relationships with colleagues, visitors, suppliers, and workplace partners, promoting a positive and inclusive environment
• Coordinate third-party service providers, ensuring contracted services are delivered effectively and operational issues are resolved promptly
• Ensure meeting rooms and workplace facilities are fully operational, well-presented, and ready to support business needs
• Monitor workplace requests, service tickets, and visitor management systems, ensuring timely resolution and clear communication
• Conduct regular workplace inspections and proactively identify opportunities to improve the employee and visitor experience
• Gather colleague feedback and contribute ideas that enhance workplace services, operational efficiency, and overall satisfaction
• Support workplace projects and continuous improvement initiatives that drive service excellence and operational effectiveness
• Work closely with IT and workplace teams to ensure seamless support across access control, visitor management, AV technology, security, and workplace services
• Assist in budget awareness and resource planning, balancing outstanding service with operational efficiency
• Support health & safety, compliance, sustainability, business continuity, and workplace audit requirements, ensuring policies and procedures are consistently followed
• Identify, assess, and escalate operational risks while supporting the delivery of safe, successful workplace events and hospitality experiences

Qualifications & Experience

• Proven experience in a Front of House, Workplace Experience, Hospitality, Reception, or Customer Service leadership role
• Strong people management skills with experience leading, coaching, and developing high-performing teams
• Excellent communication and stakeholder management skills, with the ability to build relationships at all levels
• Solid understanding of workplace operations, including visitor management, meeting room coordination, access control, and service delivery
• Highly organized, able to prioritize effectively and manage multiple operational demands in a fast-paced environment
• Confident using workplace systems and digital tools, including service request platforms and Microsoft Office
• Knowledge of health & safety, compliance, and workplace best practices within a corporate environment
• Professional, proactive, and solutions-focused, with a hospitality mindset and a passion for delivering exceptional workplace experiences

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

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