Analyst – Facilities & Administrative Management
WTW · Ipswich
The Real Estate & Workplace Solutions (RE&WS) function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organisation. The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenants' relationship and project management. Also accountable for ensuring an efficient and consistent delivery of our services standards and KPI’s SLA’s are achieved at all times while advocating best practice and company policy and procedures.
This is an onsite role based in the Ipswich office, five days per week, working 40 hours per week. There may also be an occasional requirement to work additional hours on an ad hoc basis to support business needs.
The Role:
Principal Duties/Responsibilities:
- Assists Facilities Services Manager in delivering the following services:
- Providing refreshments and working lunches for WTW meetings including events to a high standard
- Replenishing Tea and Coffee areas & vending machines with Food and Beverage items.
- Responsible for stock ordering via current catering provider
- Monitoring meeting room booking system
- Ensuring conference/meeting rooms are set up, completes audio-visual equipment checks
Additional Duties/Responsibilities:
Reception/Security Services
Post Room
Cleaning / Waste Management / Recycling
Assists Facilities Services Manager in maintaining and supporting the adherence of service levels and associated key performance indicators for service providers/suppliers.
Monitor the Facilities Services and catering mailbox and respond promptly to inquires as directed by the Facilities Services Manager.
Help to maintain the overall cleanliness an order/organisation of the office space
Assist with the coordination of office/workstation moves and other space adjustments to meet the business needs
Assists Facilities Services Managers in the liaison with colleagues and service partners regularly to discuss operational items in order to improve ways of working.
Assists Facilities Services Manager with developing and initiating new and/or more cost effective methods and improving service levels within budgets and/or saving targets.
- Assists Facilities Services Manager in managing health & safety and environmental issues in conjunction with Health & Safety Officer.
- Also supports Facilities Services Managers with all people management activity including but not limited to:
- Recruitment
- Invoice processing and other administrative tasks