Manager - Zoom UC Delivery
Black Box · New York City
The Manager – Onsite Zoom UC & Contact Center Services provides day-to-day leadership for the onsite service team supporting the customer’s Zoom UC, telephony, and contact center environment. The role is accountable for workforce coverage, daily operations, team performance, service quality, customer communication, escalations, and continuous improvement. Zoom is the primary technical background sought; enterprise UC migration experience and Cisco Unified Communications experience are also preferred. The Manager represents Black Box onsite and coordinates with customer stakeholders, Black Box delivery and technical teams, Zoom, carriers, and vendors to maintain reliable service and strong customer outcomes.