Associate Process Manager

eClerx · Mumbai

Roles and Responsibilities

Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities
- Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a strong business resiliency, preparedness and response environment across eClerx delivery centers.
- Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.
- Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
- Assess regularly recovery capability/ solutions and reports on status to stakeholder groups
- Facilitate 24x7 preparedness real time response support during crisis and disruption
- Manage activities with the functions/stakeholders that play a role in crisis management
- Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.
- Coordinate BCM Program training and awareness activities across eClerx

Skills to have

Bachelor’s degree in Computer Science or Technology or related field required (Post graduation preferred)
- Over 4 years of corporate risk management and related experience, with at least 2 years in a Business Resiliency/ Crisis Management or comparable position.
- Relevant Business Continuity, Crisis Management or Risk Management certification is an added advantage.
- Knowledge of IT disaster recovery and field experience preferred.
- Excellent organizational and time management skills to handle multiple projects and tasks
- Detail oriented to ensure accuracy and results focused with ability to work at strategic as well as operational/ tactical level.
- Excellent English written and verbal communications skills to effectively interact with stakeholders at all levels.
- Experience in drafting/releasing advisories would be preferred
- Demonstrated leadership skills with the ability to provide team with a clear sense of direction

The eClerx Business Continuity Management Program coordinates activities that are necessary to build, sustain, and improve eClerx’ s preparedness and response capabilities to threats or actual adverse events that could affect eClerx Business Operations, such as natural disasters, manmade disruptions or other significant incidents. This role will work across multiple businesses to develop and manage business resiliency and crisis management policies and programs, including planning, implementation, training and testing programs necessary for rapid response to adverse events or crisis situations. eClerx BCM team is seeking to hire a candidate who can support our India & Global offices to develop, coordinate, implement business resiliency program and provide advice, reporting and services on a variety of risk management issues, primarily focused on Business Resiliency and Crisis Management. This position reports into the Business Continuity Management lead.

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