Assistant Boutique Manager (Pavilion KL)
Coty · Kuala Lumpur
Join the world of refined luxury and sophistication as an Assistant Boutique Manager, where we transcend conventional beauty norms. We are seeking an accomplished and highly skilled professional to lead our exclusive boutique store, defining the epitome of customer service and elevating customer experience.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As the Assistant Boutique Manager, you will play a crucial role in shaping the boutique's ambiance and ensuring that every visitor receives an unparalleled level of service.
You will be reporting to Retail Specialist, and you will manage:
- Leadership – lead and motivate team members to provide excellent customer experience, monitor their performance, train and develop them.
- Sales performance – monitor team’s sales performance, drive sales performance and ensure sales targets are met, adjust sales strategies, upsell and cross-sell products, analyse sales data to identify opportunities for improving performance, introduce new launches and promotions.
- Customer experience – create a luxurious yet welcoming environment, provide excellent customer experience and address customer feedback promptly and with utmost sensitivity.
- Inventory management – oversee product displays and visual merchandising, maintain optimal stock levels and reorder.
- Store operations – oversee and ensure smooth daily operations including opening and closing, etc., ensure store cleanliness and organisation, and compliance with safety and security protocols.
- Financial management – manage budgets, accountable for any cash in store
- Reporting and administration – prepare and submit regular sales and performance reports to management, and ensure all administrative duties related to the store are completed accurately and timely.
- Brand representation – uphold brand image and standards, embody the brand's values, represent the boutique at events, and collaborate on marketing initiatives.
YOU ARE A COTY FIT
You like to make a difference. As an Assistant Boutique Manager, you will share your valuable experience with the team, and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:
- Proven luxury retail management experience, specializing in high-end or luxury spa environments.
- Bachelor’s degree in business, Hotel or Retail Management, or a related field preferred.
- Strong leadership, team management, and customer service skills.
- Demonstrated success in meeting and surpassing sales targets.
- Excellent organizational and problem-solving abilities.
- Proficiency in retail management software and Microsoft Office Suite.
- Ability to thrive in a fast-paced and dynamic environment.
- Able to work during weekends and public holidays.
If you’re ready to support and shape the future of beauty, we want you on our team!
WHAT WE OFFER
This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.
ABOUT US
Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.