Senior Claims Specialist
FlexCar · Athens
FlexCar is growing rapidly and we are looking for an experienced Senior Claims Specialist to join our team in Athens and play a key role in managing automotive claims and vehicle damage processes, ensuring operational efficiency and high service standards.
Who We Are
FlexCar is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service. Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico and across the globe.
People at FlexCar
We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European start-ups, join us!
Position Summary
As a Senior Claims Specialist, you will play a key role in managing and overseeing automotive claims processes, ensuring the efficient handling and timely resolution of vehicle damage and insurance-related cases. You will collaborate closely with insurance companies, external partners and internal teams, taking ownership of complex claims while maintaining high operational standards. Your role will also contribute to optimizing claims management processes, controlling costs and delivering a seamless customer experience.
Responsibilities
- Manage the end-to-end automotive claims process, ensuring accurate, timely and effective handling of vehicle damage and insurance-related cases.
- Coordinate with insurance companies, loss adjusters, repair workshops and external partners to ensure smooth claims processing and resolution.
- Review and assess claims documentation, damage reports, repair estimates and related costs, ensuring accuracy and compliance with insurance policies and internal procedures.
- Monitor ongoing claims, proactively follow up on pending cases and ensure timely resolution within established deadlines.
- Handle complex or escalated claims, identifying effective solutions while protecting the company's interests and maintaining high service standards.
- Maintain accurate and up-to-date claims records through CRM systems and internal operational tools, ensuring proper documentation and case tracking.
- Collaborate closely with internal teams, including Fleet, Customer Experience, Operations and Finance, to ensure effective coordination and seamless claims management.
- Monitor claims-related costs, identify discrepancies and support cost control and recovery initiatives.
- Identify opportunities to improve claims handling procedures, streamline workflows and enhance operational efficiency.
- Prepare and monitor claims-related reports and key performance indicators (KPIs), providing insights and recommendations for continuous improvement.
Requirements
- University degree in Business Administration, Insurance, Economics, Automotive Engineering or another relevant field.
- At least 4–5 years of professional experience in automotive or motor insurance claims handling, preferably within the leasing, fleet management, automotive or insurance industry.
- Strong understanding of automotive claims management, vehicle damage assessment, insurance policies and claims handling procedures.
- Proven ability to independently manage complex claims and coordinate effectively with multiple stakeholders.
- Previous experience working with CRM systems and familiarity with claims management platforms or similar operational tools.
- Strong organizational and analytical skills, with excellent attention to detail and the ability to manage multiple cases simultaneously.
- Excellent communication, negotiation and problem-solving skills.
- Proficiency in MS Office, particularly Excel, and confidence in working with operational data and reports.
- Ability to work effectively in a fast-paced and dynamic environment.
- Excellent command of Greek and English, both written and spoken.
- Previous experience in the automotive, leasing or fleet management industry will be considered a strong advantage.
Benefits
- Opportunity to work in one of the fastest-growing scaleups
- Private Health Insurance
- Free coffee, snacks and beverages
- Car benefits
- Ongoing training and development
- Competitive salary
- Amazing working environment based on Respect, Fairness, and Transparency
All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.