Banquet Server (Casual/On-call) - Moncton

Great Canadian Entertainment · Moncton

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Position Summary

Under the general supervision of the F&B Manager, this Banquet Server is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant, buffet operation, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. 

Key Accountabilities

• Assisting with room and table set up
• Performing pre and post shift duties, folding napkins, filling condiments etc.
• Clearing tables, removing glasses and re-stocking if required
• Takes guest orders and makes recommendations
• Prepares beverages
• Serving guests menu items in a prompt and courteous manner and checking to ensure satisfaction
• Resolves guests issues or asks management for assistance
• Presents bill upon request and takes payment in the absence of a cashier
• Cleans tables or counters, removes glasses and re-stocks when applicable
• Performs opening or closing duties as required
• Counts cash float at end of shift (if applicable)
• Covers other bartender sections when required
• Exercises good judgment when serving alcoholic beverages  
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned  

Education and Qualification Requirements

• High School Diploma or equivalent working experience;
• Working knowledge on liquor and wine handling preferred
• Previous cash handling P.O.S system experience an asset;
• Excellent interpersonal, teamwork, customer service and communication skills;
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;
• Proactive and solution oriented with a drive to succeed;
• Demonstrate strong initiative, active listening and teamwork skills;
• Maintain a positive working relationship with fellow employees and management as part of a team;
• Ability to professionally handle situations that may arise due to intoxicated guests
• Ability to multi-task and work under pressure in a fast-paced and at times stressful environment
• Ability to obtain NB Responsible Beverage Certification
• Must be able to pass a criminal background check
• Must be 19 years of age or older 

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables;
• This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts. 

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