Operations Manager - Product Data and Creative Design
iSupport Worldwide · Pasig City · PHP 70,000/month (stated in the posting)
About the Role
We are seeking a Product Data & Creatives Manager to lead a high-performing team supporting product data management, creative design, industrial design, and product management functions. Based in the Philippines, this role reports to the Site Director and maintains dotted-line accountability to key functional partners.
The successful candidate will oversee a team of creative and industrial designers, product data analysts, and product management associates, driving operational excellence, team development, customer experience, and transparent communication across the organization.
This role plays a critical part in supporting both new and legacy product creation, while building strong relationships with sales, supply chain, engineering, product, and other cross-functional stakeholders. The ideal candidate is proactive, customer-focused, and experienced in product development, engineering, creative design, and team leadership within a global environment.
Work Schedule: This position requires working night shifts to support a US-based leadership team.
Key Responsibilities
Product Data Management
System Administration
- Serve as the escalation point for Product Lifecycle Management (PLM) system issues managed by the team.
- Utilize PLM systems to efficiently manage, store, and maintain product data.
- Leverage data analytics tools to generate actionable insights.
- Implement and maximize automation tools to improve efficiency, accuracy, and productivity.
- Manage end-to-end finished product setup, including:
- Creation and maintenance of Finished Goods
- Multi-level Bills of Materials (BOMs) including components, sub-assemblies, and packaging
- Product revisions and effective dates
- Data management within PLM and ERP systems
Process Management
- Ensure data quality through robust procedures that maintain accuracy, consistency, and reliability.
- Streamline workflows to improve efficiency and reduce bottlenecks.
- Maintain comprehensive process and procedural documentation to support consistency and compliance.
- Oversee product lifecycle and release governance activities, including:
- Pre-release reviews
- Data completeness checks
- Coordination of final product release to manufacturing
Reporting & Analytics
- Establish and maintain Key Performance Indicators (KPIs) to measure team productivity and effectiveness.
- Generate regular reports on data quality, system performance, and team output.
- Continuously evaluate and improve processes, tools, and performance metrics to drive operational excellence and ongoing improvement.
Creative Design
Artwork Renders
- Ensure render requests are completed accurately, consistently, and delivered on schedule.
Packaging Artwork
- Oversee packaging design creation and preflight materials to ensure accuracy, quality, and timely delivery.
Regulatory Artwork Requests
- Manage the timely execution and delivery of regulatory artwork requests, including:
- Base artworks
- Care and use labels for soft goods
- Logo alignment requests
Regional Support
- Ensure timely completion and delivery of artwork requests supporting regional marketing initiatives, asset management, and related activities.
Ad Hoc Creative Requests
- Manage and deliver a variety of creative requests with artistic and creative solutions while meeting project timelines.
Management & Leadership
Data-Driven Decision Making
- Analyze performance metrics and operational data to identify trends, improvement opportunities, and recommended solutions.
- Make informed recommendations based on data-backed insights.
Cross-Functional Collaboration
- Partner closely with customer service, product, operations, and other business teams to develop and implement process improvements.
Project Coordination
- Assist in managing project timelines, resources, and deliverables related to process optimization, tool enhancements, and service improvement initiatives.
Project Documentation
- Maintain project plans, schedules, and documentation to ensure visibility, accountability, and alignment across stakeholders.
Risk & Issue Management
- Identify potential project risks and challenges.
- Collaborate with relevant teams to develop mitigation plans and drive issue resolution.
Project Reporting
- Track project progress against KPIs, budgets, and timelines.
- Provide regular status updates and reports to stakeholders.
Requirements
Qualifications
- Minimum of 5 years of experience managing and working with international clients in engineering and industrial design.
- Strong expertise in product data management, engineering development, product development, and creative design.
- Proven experience with PLM and ERP systems, including product setup, BOM management, revisions, and release processes.
- Strong understanding of product lifecycle management and release governance.
- Experience leading and developing high-performing teams.
- Strong analytical, project management, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Customer-centric mindset with the ability to build strong internal and external relationships.
- Comfortable working night shifts to support US-based stakeholders.
This is an excellent opportunity for a leader who is passionate about combining product data excellence, creative execution, process improvement, and team leadership to support innovative product development on a global scale.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
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