Mobile Outreach Worker
Pacifica Housing · Nanaimo · CA$27.86–CA$30.26/hr (stated in the posting)
Position Title: Mobile Outreach Worker
Competition: 26-060
Reports to: Manager of Supportive Housing
Union: BCGEU
Compensation: $27.86-$30.26/hour
Schedule: 8:00am - 7:00pm, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)
Posting Closing Date: November 15, 2026 at 4pm
Position’s Primary Objectives:
The Mobile Outreach Worker provides individualized, person-centered support to tenants of Pacifica Housing across multiple sites and within the community. This role is designed to meet tenants where they are, extending flexible, mobile, and ongoing support services that promote housing stability, health, and overall quality of life. Guided by a harm reduction and Housing First philosophy, Mobile Outreach Workers help tenants address barriers such as mental health challenges, substance use, poverty, and social isolation while fostering resilience, autonomy, and community connection.
Mobile Outreach Workers are accountable for delivering comprehensive services that may include advocacy, crisis intervention, life skills development, health navigation, and support with financial or tenancy-related responsibilities. They also provide backup to site staff, respond to emergencies including overdoses, and act as a key connector between tenants and external community resources. By building meaningful, professional relationships and supporting tenants in achieving their individualized goals, Mobile Outreach Workers contribute to safer, healthier, and more inclusive communities.
Key Responsibilities:
Tenant Support & Advocacy
- Transport, support, and advocate alongside tenants at community appointments (e.g., Ministry services, medical, psychiatric, counselling).
- Provide input to supportive housing staff, counsellors, and other professionals regarding program plans.
- Deliver life skills training such as meal preparation, housekeeping, personal care, self-management, and financial literacy (budgeting, rent payments, coordination with Public Trustee).
- Support tenant participation in on-site and off-site programming, including life skills, wellness, and recreational activities.
- Encourage tenant involvement in decision-making related to housing and support practices.
- Provide transition support for tenants moving into or out of Pacifica Housing properties.
- Advocate for tenants experiencing oppression, stigmatization, or discrimination in the community.
Health, Wellness & Crisis Response
- Monitor tenant mental health and substance use, identifying when additional support is needed.
- Recognize, analyze, and respond to emergencies, including overdose response and naloxone administration.
- Provide support to tenants with health-related needs, including end-of-life care.
- Liaise and coordinate with community resources such as Assertive Community Treatment (ACT) teams, health practitioners, police, emergency services, and other external supports.
Community Engagement & Programs
- Supervise and support tenant participation in community volunteer programs.
- Assist with the food access program to ensure tenants have reliable access to nutritious meals.
- Foster opportunities for tenants to connect with meaningful activities that build skills and community relationships.
Property Support
- Provide direct assistance to tenants preparing for pest control treatments or maintenance/repair activities.
- Perform light maintenance and minor repairs (e.g., changing light bulbs) as required.
Administration & Reporting
- Maintain up-to-date case notes, tenant records, statistics, and logbooks.
- Prepare incident reports for staff follow-up and Health & Safety Committee review.
- Participate in case management, identifying potential challenges and reporting concerns.
- Assist Team Leads with developing protocols, policies, procedures, and proposals.
- Contribute to fundraising, public relations campaigns, workshops, and special events as required.
Collaboration & Teamwork
- Provide backup support for site staff and maintain regular communication with team members.
- Participate in interdisciplinary team meetings, case conferences, and community partner discussions.
- Contribute to a safe, respectful, and inclusive housing environment through teamwork and professional communication.
Other Duties as Required
- Carry out related responsibilities that support tenants, programs, and the organization’s mission.
- Engage in organizational initiatives, staff training, and community events.
Requirements
Qualifications (minimum Education and Experience requirements):
Note: An equivalent combination of education and experience may be considered.
Education:
- Training and/or education in a related human/social service field is an asset
- Conflict resolution/crisis prevention training and experience is an asset
Experience:
- Recent and related experience preferably in the non-profit housing sector or in a related social service field
- Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing
- Training and/or experience in conflict resolution/crisis prevention
Knowledge, Skills and Abilities:
- Knowledge of the psychosocial rehabilitation model
- Demonstrated ability to work independently and be part of an integrated community team
- Knowledge of and belief in the value of harm reduction and “Housing First” theory and practices
- Demonstrated conflict management/crisis prevention skills
- Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
- Proficient in MS Office programs including Word, Outlook and Excel
- General proficiency using a mobile phone to e-mail, text, call and manage calendar appointments
Additional Criteria for Role:
- Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.
- First Aid Certification is required.
- Naloxone administration training is required.
- Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.
As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.
Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.
Benefits
- A mission driven and meaningful working environment.
- Competitive salary from a Certified Living Wage Employer.
- Minimum six (6) percent vacation accrual rate for all regular employees
- Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more).
- Competitive BCGEU Pension Plan.
- Employee assistance program.
- Wellness time.
- Career development and internal advancement opportunities.
- Organization and individual training opportunities.
- Robust team building and staff social events.
- Dog friendly offices.
Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.
Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.