Support Engineer, Network and Core Infrastructure
QCP · Singapore
QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.
We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.
Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.
Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.
We work to build trusted partnerships, putting client success and care at the heart of everything that we do.
Responsibilities
Network and Core Infra operations and support
- Assist with provisioning, configuring and maintaining switches, routers, wireless access points, firewalls, WAN/SD-WAN services, and remote-access and site-to-site VPNs.
- Provide first- and second-line troubleshooting for wired, wireless, internet, DNS, DHCP, routing switching and connectivity issues, and escalate complex incidents with clear supporting evidence.
- Support IP address allocation and VLAN administration and keep subnet and IP address management records accurate.
- Assist with site surveys, equipment installation, cabling checks and post-installation testing for office and network deployments.
Network security operations
- Support day-to-day firewall administration, including approved rule changes, object updates, NAT, VPN configuration and validation of network segmentation controls.
- Assist with network access control services, including 802.1X, RADIUS, TACACS+, certificate-based authentication, device profiling and user or endpoint access investigations.
- Review alerts and logs from firewalls, IDS or IPS, DNS security, monitoring platforms and other network-security tools; perform initial triage and escalate suspected threats.
- Help maintain secure configuration baselines and identify devices that are missing patches, have configuration drift or require remediation.
- Apply least-privilege, Zero Trust and security-segmentation principles in all assigned work.
Patching, Firmware and Change Management
- Apply approved software upgrades, patches and configuration backups to network devices under established change-control procedures.
- Maintain Synology NAS systems: apply DSM and package updates, monitor drive health (SMART) and RAID/storage pool status, and verify backups before and after patching.
- Apply BIOS, firmware and driver updates to server hardware on schedule.
- Update firmware on IoT and meeting room devices, including smart TVs and Logitech conferencing equipment.
- Schedule patching within approved maintenance windows, test devices afterwards to confirm normal operation, and roll back if issues arise.
Monitoring and incident support
- Monitor network availability, performance, latency, capacity and security events using the organisation's monitoring platforms.
- Respond to service alerts, collect diagnostic information, record timelines and work with senior engineers, service providers and vendors to restore service.
- Contribute technical evidence to incident reviews and help track corrective actions that reduce the risk of recurrence.
- Participate in out-of-hours support or an on-call rota after suitable training, where required by the team.
Server Room and Physical Infrastructure
- Conduct routine physical inspections of the server room, covering racks, cabling, power, UPS and cooling.
- Maintain server room documentation, including rack layouts and equipment inventory.
End-User Hardware Support
- Diagnose and resolve laptop hardware faults, including screens, keyboards, batteries, chargers, storage, memory, ports and docking stations.
- Perform hardware replacements, or coordinate warranty claims and RMA processes with vendors.
- Set up, configure and deploy new laptops and peripherals.
Meeting Room and IoT Support
- Troubleshoot and maintain meeting room equipment, including TVs, cameras, speakers and Logitech conferencing devices.
- Perform regular checks so meeting rooms are functional and ready for use.
Projects documentation and collaboration
- Support infrastructure improvement projects by completing assigned build, test, migration and validation activities against approved designs and implementation plans.
- Create and maintain network diagrams, device inventories, configuration records, standard operating procedures, knowledge articles and change evidence.
- Work constructively with IT, security, business teams, telecommunications providers and technology vendors to resolve issues and deliver agreed changes.
- Develop technical capability through lab work, vendor training, peer review and relevant professional certification study.
Requirements
- Around 2 to 3 years of relevant experience in network support, infrastructure operations, IT support with networking responsibilities, a placement role, apprenticeship or equivalent hands-on lab experience.
- Evidence of configuring and troubleshooting networks through employment, study, certification labs, home labs or project work.
- A relevant certification such as Cisco CCNA, CompTIA Network+ or equivalent knowledge is desirable. Candidates actively working towards certification will also be considered.
- A degree, higher education qualification or apprenticeship in networking, cyber security, computing or a related subject is useful but not essential where practical ability can be demonstrated.
- Hands-on experience diagnosing and repairing laptop hardware, including component replacement and peripheral setup.
- Working knowledge of Windows and/or macOS device setup, imaging and deployment.
- Basic understanding of server hardware, RAID, storage health monitoring and backup verification.
- Awareness of server room fundamentals: rack layout, cable management, UPS and cooling.
Desirable exposure
- Cisco switching and routing; Palo Alto Networks or another next-generation firewall platform; Cisco ISE or another NAC platform.
- Network monitoring and observability platforms such as ThousandEyes, SolarWinds, Zabbix, Nagios or Meraki Dashboard.
- IDS or IPS, DNS security such as Cisco Umbrella, SSL or TLS inspection, log correlation and false-positive triage.
- Synology NAS administration (DSM, storage pools, Hyper Backup or similar).
- Logitech or similar meeting room and video conferencing systems
Benefits
The Environment We Offer
As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.
Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.
We also provide flexible working arrangement as required and a casual and fun environment to boot!