Staff Product Designer, Consumer
ServiceTitan · Bengaluru
Ready to be a Titan?
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team solves real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows.
Homh is ServiceTitan's consumer-facing home services booking platform, connecting homeowners with local plumbing, heating/air, and electrical pros. The Homh design team is central to proving out ServiceTitan's direct-to-consumer strategy - we design the first experience homeowners have with the ServiceTitan ecosystem, well before they ever meet a technician. We solve real-world problems for everyday homeowners who are often stressed, unfamiliar with trade terminology, and comparing us against far simpler consumer apps. Our designers work closely with product managers, engineers, and marketplace operators to make booking a trusted pro feel as easy as ordering a ride or a meal, including surfacing Titan Intelligence-powered price estimates and recommendations. We embrace agile development and design thinking to ship improvements every month, and we measure success by booking conversion, trust, and repeat usage.
We're growing the Homh design team and looking for an AI-first Staff Product Designer who enjoys solving complex consumer problems with data-driven, AI-powered solutions. You'll bring a balanced toolkit of research, interface design, and prototyping, with real fluency designing AI-driven and agentic consumer experiences.
What you’ll do
- As a Staff Product Designer, you're capable of running discovery research with homeowners, creating journey maps and task flows, conducting user interviews, whiteboarding task flows, mocking up interface screens, and prototyping solutions for testing - including AI-assisted prototyping tools that speed up how fast ideas go from concept to validation. You set a strong example and provide thoughtful direction within the team, often acting as a mentor and coach. You're known across the company for your creativity, leadership, and innovation.
- This is an opportunity to shape a brand-new consumer entry point into one of the largest platforms disrupting the home services industry, and to help define what AI-first consumer product design looks like at ServiceTitan's growing Bangalore hub.
- Build positive, collaborative relationships across product, engineering, marketplace operations, and research to explore, build, and ship your work
- Develop deep expertise across the consumer booking funnel, with a focus on where Titan Intelligence and AI capabilities can meaningfully improve trust and conversion
- Design human-AI interaction patterns for consumers, including confidence and trust cues on price estimates, human-in-the-loop review steps, and graceful handling of AI uncertainty or error
- Quickly prototype solutions to visual and interaction problems, using AI-assisted design and prototyping tools to accelerate iteration
- Talk to homeowners to understand their problems, current pain points, and comfort level with AI-driven features
- Design experiences that are simple, elegant, and solve real problems for a first-time, often anxious, consumer
- Use remote tools to whiteboard, create wireframes, and design in Figma, iterating toward a shippable solution
- Validate product ideas through experimental design and research approaches, including testing AI feature outputs for usefulness and trust
- Ship valuable, high-quality work without sacrificing speed
- Help more junior designers build empathy for our users and advocate for user needs, especially as AI changes how they work
- Represent our users in product strategy and roadmap discussions
- Review product design work and give constructive feedback
- Actively mentor designers, helping them build context, strong decision-making skills, and empathy for our users
What you'll bring
- 8+ years of experience designing consumer (B2C) products, particularly marketplace, booking, or on-demand services apps
- Strong UX reasoning, with a proven ability to solve complex, ambiguous product problems through simple design solutions
- Direct experience designing AI-powered or AI-assisted product features - for example, generative AI, recommendation systems, copilots, or agentic workflows - with a clear point of view on how to make AI experiences trustworthy and useful to a non-technical consumer audience
- An outstanding portfolio showing a range of UX, interaction, and visual design work, plus idea generation or prototyping used to explore and convey design solutions
- Deep experience with UX research and end-to-end ownership, taking a problem from discovery through shipped solution
- Startup or fast-paced environment experience, with the self-starter mindset to match
- High attention to detail in both visual design and copy, especially for a trust-sensitive, first-time-user audience
- Excellent communication and presentation skills, with the ability to explain the "why" behind your design rationale to your team and stakeholders
- A thought partner and leader others turn to for design judgment and point of view
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.