Clinical Applications Solutions Specialist
Upward Health · Hybrid
Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
We are seeking a Clinical Applications Solutions Specialist to support the design, development, and optimization of clinical workflows within our various Clinical Applications, with particular emphasis on our Electronic Health Record (EHR) AthenaOne. This role will report to the Manager, Clinical Applications Solutions and serve as a key contributor in identifying, analyzing, and implementing process improvements that enhance clinical and operational performance.
This role will function as part of the process development and application subject matter expert arm of the Clinical Applications team, with a strong focus on hands-on workflow design, clinical engagement, and solution execution.
Skills Required:
- Experience:
- Minimum of 2–4 years working with Electronic Health Records, preferably AthenaOne
- Experience supporting clinical workflows, process improvement, or application configuration
- Exposure to healthcare operations or care coordination environments preferred
- Technical & Regulatory Knowledge:
- Working knowledge of AthenaOne workflows and functionality
- Basic understanding of healthcare compliance standards (HIPAA, MIPS, HEDIS)
- Familiarity with clinical documentation tools and care management workflows
- Skills:
- Strong communication skills with both clinical and technical stakeholders
- Analytical mindset with attention to detail
- Ability to learn quickly and adapt to evolving systems and workflows
- Strong organizational skills and ability to manage multiple priorities
- Collaborative and team-oriented approach
Key Behaviors:
- Analyze clinical workflows and identify opportunities for improvement within AthenaOne
- Build and configure solutions to support optimized end-to-end workflows
- Act as a subject matter expert on Clinical Applications tools including AI-native encounter, Population Intelligence, and Quality tools
- Collaborate with clinical staff to gather requirements and validate solutions
- Support evaluation and implementation of Athena Marketplace tools or third-party vendors
- Assist in developing job aids, SOPs, and training materials
- Conduct training sessions (virtual or in-person) for clinical and operational stakeholders
- Stay current on product releases and ensure team readiness for new features of all supported Clinical Applications
- Ensure proper documentation and adherence to change management processes
- Support continuous process improvement initiatives across clinical teams
Competencies:
- Execution Excellence: Delivers high-quality solutions with attention to detail and follow-through
- Collaboration: Works effectively with cross-functional teams and stakeholders
- Problem Solving: Identifies issues and contributes to practical, scalable solutions
- Learning Agility: Quickly develops expertise in systems, workflows, and emerging tools
- Clinical & Technical Acumen: Builds strong understanding of clinical workflows and supporting technology
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.