People & Culture Manager (M/F/NB)
Accor · Como
Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Would you like to join us and contribue to write the first pages of this story, with Mama Shelter Lake Como?
You must be fluent in Italian as well as comfortable in English.
THE MISSION?
You are the heartbeat of the house! 💓
The General Manager duo, you make sure our teams feel supported, heard, inspired and empowered every step of the way. You are the HR ambassador for a team of a hundred people through a welcoming, quirky, and friendly atmosphere that you create. Our staff must be in good hands with you. 🤗
You are the go-to-person for all HR topics on property, from talent acquisition to employee relations, from payroll supervision to compliance, from culture building to leadership support. You keep the engine running and the spirit alive.
You attract and retain great talent, support leaders in developing high-performing teams, and help create a work environment that is fun, caring, efficient, and true to who we are.
You are in contact with the Global People & Culture team to ensure that local HR policy is aligned with local laws and Ennismore culture.
Qualifications
MADE FOR YOU? ONLY IF…
You are a true people person: approachable, trustworthy and always ready to listen.
You're as comfortable speaking with a team member as you are challenging a senior leader when needed.
You know that culture is not just a poster on the wall; it lives in everyday actions, conversations, and decisions.
You're a team player. At Mama, nobody hides behind the title.
You have strong recruiting skills and know how to spot great talent beyond the CV.
You know how to manage sensitive topics with discretion, fairness, and emotional intelligence.
You can juggle priorities and keep others cool when their day gets a little spicy. 🌶️
You are confident working with data, KPIs, and benchmarking, and you know how to turn insights into action.
You have excellent oral and written communication skills.
You are experienced with HRIS platforms and comfortable navigating digital tools.
You feel ready to speak and write English with the Global People & Culture team.
YOUR LITTLE EXTRAS :
You’re passionate about people, culture, and creating workplaces where teams can thrive.
You bring energy, warmth, and personality to everything you do.
You stay on top of HR trends and love turning fresh ideas into practical actions.
You have experience identifying training needs and coordinating with training partners.
You remember birthdays, notice the details, and understand that employee experience is built in the little things too. 🎁
Additional Information
Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.