Waiter

Accor · Dubai

Company Description

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette.

Key Deliverables and Responsibilities

Ensure correct grooming standards are followed at all times

Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
Anticipate and service of guests' requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
To feel empowered and accountable within the work place
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel

Qualifications

Proficiency in the English language
Must be well presented and professionally groomed at all times
Good communication and customer contact skills; good problem resolution skills
Basic F&B product knowledge
Good interpersonal skills and self-confident
Guest oriented and service minded, with attention to quality
Team player with strong interpersonal skills and attention to detail

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