Regional Director People & Culture for Americas Sofitel, MGallery & Emblems (F/M/X)
Accor · Mexico City
Company Description
La Maison Sofitel, MGallery & Emblems
We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend, MGallery and Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.
Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences and go the extra mile every day, while embracing local culture.
Join our Maison to strive for Excellence. It is a place where you live your purpose!
Job Description
What we offer
La Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.
Our values are:
- Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
- Exellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
- Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
- Trust & Transparency: share everything, no taboo. Feedback is a gift
- Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
- Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
- Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field
A career that lets your passion shine
As Regional People & Culture Director for Americas, you will be responsible for planning, developing and leading the People and Culture activities in your region aiming to improve guests, partners and employees’ experience. You will report directly to the Global SVP People & Culture for Sofitel, MGallery & Emblems and work collaboratively with the global team members to co-build and implement La Maison Sofitel, MGallery & Emblems People & Culture Strategy. You will also work closely with the SVP Operations for Americas.
You will be based in one of our regional head-offices in Mexico, Columbia or Brazil.
Your main responsibilities and missions are detailed below.
People and Culture Regional Strategy
- Work closely with the global P&C team and the SVPO to establish the P&C roadmap with annual objectives and actions plan.
- Communicate the P&C strategy to the hotels’ executive teams to ensure alignment and commitment to its delivery.
- Build and manage relationships with GMs and P&C in the hotels to ensure implementation of all projects and reports needed in the framework of the HMA.
- Communicate regularly the needs and feedback of the hotels to the manager and the global P&C team to make sure that the projects developed by the global teams are relevant and answer the reality of the business.
Talent Acquisition
- Anticipate recruitment needs and maintain a leadership pipeline of potential candidates to match hotel needs.
- Provide approach and action plans to attract the best talent (including presentations to hospitality schools and universities, social media and job boards)
- Ensure the Hotel selection process is compliant with the Company policy (Assessment, interview guides, validation steps in selection process, etc) and ensure compliance with the Employee Value Proposition implemented within La Maison Sofitel, MGallery & Emblems (hotel ads on social networks, posters at local fairs, hotel recruitment days, etc.)
- Lead the GM recruitment process in close collaboration with the SVPO to select the best Talent for our brands and our owners
- Support leaders in selecting the best talent for their teams.
- Act as the best ambassador for the Employee Value Proposal of La Maison Sofitel, MGallery & Emblems organization
- Be active on personal social media (LinkedIn – if relevant) to advocate the activities that can improve the image of hotels as an employer.
- Provide a strong onboarding program for all new Heartists (employees to GM) to retain them and maintain the best quality of service
Talent Management
- Make sure that a strong talent management culture is promoted among all leaders through the Talent Management Cycle: performance evaluations, potential assessments, people reviews, career development interviews/PDP and succession planning.
- Support the leadership team in the talent management cycle
- Promote employee (local/foreigner) mobility, which meet the region’s growth and needs, with a strong focus on GMs and HMs.
- Liaise with the P&C team to maximize mobility opportunities via regular mobility meetings and keep the P&C community aware of any vacancies or changes.
- Implement and animate the development programs prepared by the global TM team.
Talent Development
- Provide directions and needs to the Learning & Development team to ensure that the learning offer meets the needs of the business today and in the future.
- Support on-going Accor Talent Management programs
- Coordinate effectively with Learning & Development team to ensure consistent Brand orientation and Brand culture programs roll out
Employee Engagement
- Support all global Accor Employees Recognition programs and ensure their successful implementation
- Ensure that regular Accor Employee Engagement Surveys are conducted within all the properties
- Ensure Engagement Survey results are communicated to all with proper follow-up and that action plans are implemented accordingly
- Encourage P&C local animations in each hotel to engage & retain Heartists
Diversity Policy & Compliance
- Promote a culture where equal opportunity is provided to every individual, taking only merit into account at every step of an employee professional career path.
- Always fight against all forms of discrimination on the grounds of ethic, social or cultural origin, gender, age, physical attributes, disability, religious beliefs, language, family status, union activities, sexual orientation or any non-justifiable criteria.
- Communicate Accor diversity policy and initiatives throughout the hotels
- Ensure all ethical, legal, security and safety compliance programs are rolled out in each hotel and audited on a regular basis.
Compensation and Benefits
- Ensure there is an alignment of global and local compensation and benefits throughout the region whilst allowing for local specification.
- Communicate global short-term incentive program and ensure correct procedures are followed for the setting of KPIs and payout of incentives.
- Support the Annual Salary review and Bonus payout for GMs
- For GMs, prepare LOI and recommendation to owners and follow necessary enrollment (Health plan, pension plan for international GM).
Social Innovation and Labour Relations
- Ensure proper follow-up on employee complaints and liaise with P&C Region / Country teams
- Mitigate any risk to the company that may have a legal, financial or reputational impact and liaise with P&C Region / Country teams
Qualifications
What you will bring to the role
- University degree
- At least 8 years of experience in hospitality People & Culture or operational function
- Very good level of English and Spanish
- Experience in a luxury field is a plus
- Excellent work organization
- Great communication skills
- Service mindset
- Ability to build strong relationships, credibility and trust with others
- Demonstrated ability to be agile and flexible to shift priorities as needed or required
- Ability to regularly travel internationally
Let you passion shine, visit careers.accor.com