Shift Supervisor (02803) - 1135 W. Wood
Domino's · Decatur
Job Description
We're looking for an energetic and organized Shift Supervisor to lead our team at our Decatur location (1135 W. Wood). As a Shift Supervisor, you'll be the backbone of our operations, ensuring smooth, efficient shifts while maintaining exceptional customer service and fostering a positive team environment. This is an excellent opportunity to develop your leadership skills and make a real impact on our store's success.
- Lead and supervise shift operations, ensuring all tasks are completed efficiently and to company standards
- Manage and motivate team members, providing guidance, support, and constructive feedback to drive performance
- Handle cash management, including register operations, cash counts, and financial reconciliation
- Answer phones, take orders, and interact with customers to deliver outstanding service and resolve concerns
- Oversee food preparation, quality control, and cleanliness standards throughout the shift
- Delegate responsibilities effectively and ensure all employees understand their duties
- Maintain open communication with team members and management regarding operational issues and opportunities for improvement
- Perform physical tasks including lifting up to 25 pounds, cleaning, and food handling as needed
- Monitor inventory and communicate restocking needs to management
- Ensure compliance with health, safety, and company policies during all shift operations
- Train and mentor team members on procedures, customer service, and operational excellence
Qualifications
**Required Qualifications:**
- Friendly, professional demeanor with a positive attitude and genuine smile
- Proven responsibility, diligence, and reliability with strong attendance
- Strong math and problem-solving skills
- Excellent customer service skills and ability to handle customer interactions professionally
- Demonstrated leadership or supervisory experience, or proven ability to lead and influence others
- Effective communication and interpersonal skills
- Ability to multitask and remain organized under pressure
- Physical capability to lift up to 25 pounds regularly and perform standing/walking duties
- Time management and organizational skills
- Conflict resolution and problem-solving abilities
**Preferred Qualifications:**
- Previous supervisory or management experience in a fast-paced food service environment
- Knowledge of food safety and health code standards
- Proficiency with Point of Sale (POS) systems and restaurant management software
- Experience with inventory management and ordering systems
- Certification in food safety or ServSafe (or willingness to obtain)
- Bilingual capabilities