Customer Service Rep(07920) - 1215 Lincoln Ave

Domino's · Alameda

Apply on the company website

Job Description

• ABOUT THE JOB
• You got game? You got spring in your step? You want the best job in the
• world! And schedules that work with you, not against you?
• That's right, we live to beat the rush and make it possible to make,
• bake or take pizzas during the hungry hours of the day and night, part
• or full time. You'll have plenty of time left over for school, hanging
• with your friends, or whatever. Sound good? Even if you just need a
• second job for some extra cash, Domino's Pizza is the perfect place for
• you.
• We are searching for qualified customer service reps with personality
• and people skills. We're growing so fast it's hard to keep up, and that
• means Domino's has lots of ways for you to grow (if that's what you
• want), perhaps to management, perhaps beyond. Whether it's your hobby,
• main-gig, or supplemental job, drop us a line.We're bound to
• have just the thing for you.
• ADVANCEMENT
• Many of our team members began their careers as delivery drivers and
• today are successful Domino's franchise owners. From customer service
• representative to management, General Manager to Manager Corporate
• Operations or Franchisee, our stores offer a world of opportunity.
• DIVERSITY
• Our mission is to recognize, appreciate, value and utilize the unique
• talents and contributions of all individuals. To create an environment
• where all team members, because of their differences, can reach their
• highest potential.
• SUMMARY STATEMENT
• We take pride in our team members and our team members take pride in
• Domino's Pizza! Being the best pizza delivery company in the world
• requires exceptional team members working together. At Domino's Pizza,
• our people come first!
• JOB REQUIREMENTS
• You must be 16 years of age or older.
• General job duties for all store team members
• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in
• cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Training
• Orientation and training provided on the job.
• Communication Skills
• Ability to comprehend and give correct written instructions. Ability to
• communicate verbally with customers and co-workers to process orders
• both over the
• phone and in person.
• Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly
• (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and
• accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

• WORK CONDITIONS
• Exposure to:
• Varying and sometimes adverse weather conditions when removing trash
• and performing other outside tasks. In-store temperatures range from 36
• degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside. Fumes
• from food odors. Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• SENSING
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• TEMPERAMENTS
• The ability to direct activities, perform repetitive tasks, work alone
• and with others, work under stress, meet strict quality control
• standards, deal with people, analyze and compile data, make judgements
• and decisions.

Additional Information

• Climbing
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
• STOOPING/BENDING
• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.
• CROUCHING/SQUATTING
• Performed occasionally to stock shelves and to clean low areas.
• REACHING
• Reaching is performed continuously; up, down and forward.
• Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• HAND TASKS
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
• MACHINES, TOOLS, EQUIPMENT, WORK AIDS
• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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