Transitions & Vendor Management Analyst
LyondellBasell
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- Transitions & Vendor Management Analyst
- Location:
Poznań, PL, 61-569
- Req ID: 91448
- Facility: POZNAN-6731
- Department: SSC EMEA
- Division: Finance
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
Come Join an Inclusive Team
- The Transitions & Vendor Management Analyst is an experienced, technology-savvy individual contributor who serves as the hands-on technology enablement specialist for a team within EBS, that will be primarily focused on transitions, Vendor governance and performance management for Business Process Outsourcing (BPO) vendors & their operations
- This role combines an understanding of outsourcing or shared services governance, performance management practices with true enthusiasm for technology and demonstrable practical experience in automating solutions. Technology capability must be evidenced by delivered solutions and a clear explanation of personal contribution, design choices and measurable results—not familiarity with tools or certifications alone.
- The role will leverage technology to improve how EBS teams will track vendor performance, coordinates governance routines, maintain service-catalogs, acts on billing validation, scope-changes and BPO-vendor related reporting across all EBS operations. This role requires close collaboration with Transitions & Vendor Governance Leader, E2E Enterprise Process Owners (EPOs), Procurement, DT, and external BPO partners.
- This role will complement the team by executing operational vendor management and providing hands-on application development, data integration, reporting and automation capability, while supporting recurring governance and vendor-management activities. It enables transition readiness, handover and ongoing service oversight rather than leading full transition workstreams or replacing the accountability of transition, process or contract owners.
- A Day in the Life
- Automation, AI and Continuous Improvements:
- Leverage data, AI capabilities, digital skillsets or other digital solutions to automate BPO performance monitoring, BPO vendor governance processes to improve efficiency, effectiveness and reduce manual work in transformation programs.
- Identify and prioritize technology-enabled improvements to the BPO governance, transition and vendor-management processes, translating business needs into practical automation solutions.
- Support assessment, prioritization and implementation of outsourcing partners' AI, automation and process-enhancement proposals.
- Partner with IT, EBS Process Excellence & automation teams, EPOs and operational leaders to ensure alignment with BPO contractual framework and LYB IT standards, controls and process best practices.
- Lead end-to-end design, test and delivery of practical automation solutions using technology such as Power Apps, Power Automate, SharePoint, PowerBI data visualization to achieve team goals.
- Proactively explore and evaluate new automation and approved AI capabilities, demonstrating curiosity and enthusiasm for technology through practical prototypes and improvements.
- Share reusable solutions and knowledge with the team, applying new tools where they deliver measurable value to vendor governance, billing and reporting.
- BPO Performance Management & Governance:
- Monitor and track BPO performance through agreed metrics, ensuring service delivery is measured, reported, and aligned to contractual requirements.
- Coordinate and facilitate monthly, quarterly, and ad hoc governance meetings between outsourcing partners and internal stakeholders, including agenda preparation, materials, notes, action tracking, and escalation follow-up.
- Support LYB and BPO teams in performance and governance reporting framework by providing innovative dashboards, status reports and digital report visualizations solutions to support leadership visibility and decision-making.
- Help maintain existing BPO governance structures, review their effectiveness regularly, and support recommended improvements that strengthen control and decision-making.
- Support, partner and collaborate with end-to-end process teams / EPO’s and EBS Process Excellence teams in the design and definition of new KPIs, SLAs and/or Operating Level Agreements (OLAs) across EBS and retained organization and/or with outsourced partners, ensuring clear ownership of defined metrics.
- Support supplier benchmarking, onboarding, ramp-up, contract renewal, exit, or transfer activities by coordinating data, documentation, and follow-up actions.
- Interact regularly with outsourcing partners and operational teams to foster strong working relationships, leadership engagement, and improved client service delivery.
- Support compliance with contractual obligations, governance standards, service catalogs, and agreed roles and responsibilities.
- Track adherence SLA’ and KPI’s targets, including visibility into transformation and innovation-improvement commitments across governed vendors.
- BPO Vendor Governance Oversight:
Support BPO outsourced vendors' financial cost analysis, monthly billing reviews, rate a