Services Consultant
Ceridian
About the Opportunity
The aPay Dayforce Service Consultant participates in all stages of the aPay implementation lifecycle (discovery, configuration, testing, deployment, post-go-live support) under the direction of the Project Manager and may lead one or more of these activities to design and delivery quality payroll solutions to Dayforce customers.
What You'll Get to Do:
- Document and validate customer business requirements and map them to aPay Dayforce functionality.
- Design and document innovative solutions to address customer business needs.
- Configure aPay Dayforce modules to meet customers documented business requirements.
- Conduct consulting sessions (over the phone and in-person) and document them with meeting minutes.
- Actively participate in customer testing cycles, promptly addressing and resolving any identified issues.
- Attend internal project meetings and provide status updates on the progress of activities and deliverables.
- Provide customers with follow-up consulting and general assistance in areas of expertise.
- Serve as a “go-to” resource for specific functional areas for both internal and external users.
Skills and Experience We Value:
- Experience with software design and implementation, including document writing experience.
- Excellent analytical skills, creative and critical thinking with the ability to make decisions on the job to achieve project outcomes.
- Excellent communication skills (high level of written and verbal) with experience consulting to external clients.
- Organised and able to schedule and prioritise time with the ability to work under pressure and deliver to project deadlines.
- Ability to work autonomously or as part of a project team.
- Experience with payroll or related HR systems an advantage; experience with Ascender Pay desirable
- Relevant tertiary qualifications
What Would Make You Stand Out:
- Motivated to work with minimal supervision
- Desire to achieve set goals
- Prepared to work extraordinary hours when required to keep projects back on track
- Ability to deal with clients at all levels
- Maintain a positive attitude towards your work and other staff
- Respect the wishes of the customer always maintaining a polite attitude
- Desire to treat others, as you would prefer to be treated