Senior Manager, Quality Assurance Quality, &, Operational, Excellen Greenville, TX
L3Harris · Greenville
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Senior Manager, Quality Assurance
Job Code: 46209
Job Location: Greenville, Texas
Job Schedule: Alternate 9/80 Regular: Off every other Friday, 1st Shift
Job Description:
The Senior Manager of Quality Assurance provides strategic leadership, direction, and oversight for multiple critical QA functions, including Internal Audits, Zero Defect Planning (ZDP), Corrective Action, AS9100/AS9110 and Defense Contract Management Agency (DCMA) 8210 compliance, and the Control Station/Aircraft Logs & Records organization. This role ensures the effectiveness of the quality management system, drives continuous improvement initiatives, strengthens audit readiness, and promotes a culture of quality across the business. The Sr. Manager partners closely with operations, engineering, supply chain, and program leadership to ensure consistent adherence to regulatory, customer, and internal quality requirements.
Essential Functions:
- Strategically lead, mentor, and develop the Internal Audit team, ensuring robust planning, execution, reporting, and follow-up of internal audits in alignment with regulatory, customer, and corporate requirements.
- Oversee the ZDP/8D team responsible for containment actions, root cause analysis, corrective actions, and preventive measures. Ensure timely and effective closure of corrective actions and alignment with continuous improvement goals.
- Drive compliance to AS9100/AS9110 and 8210 requirements, ensuring assessment readiness, coordinating external audits, and ensuring sustainable corrective action responses.
- Provide leadership and oversight to the Manager of the Control Station/Logs & Records team, ensuring accurate, secure, and compliant documentation and records control across all programs.
- Develop and maintain Quality Assurance policies, procedures, key business processes, and performance metrics to ensure organizational alignment and operational excellence.
- Conduct strategic analysis of quality performance indicators and lead cross-functional initiatives to reduce defects, improve process capability, and increase customer satisfaction.
- Develop resource plans, budgets, and workforce strategies to meet current and future business needs.
- Promote a positive and proactive quality culture through coaching, communication, and strong leadership presence.
- Must be able to obtain a secret US security clearance
Qualifications:
- Proven servant leadership, with heavy emphasis on employee and team development.
- Demonstrated ability to provide strategic leadership that drives quality performance, operational efficiency, and continuous improvement across functions
- Bachelor’s Degree with a minimum of 12 years of prior related experience. Graduate Degree with a minimum of 10 years of prior related experience. In lieu of a degree, a minimum of 16 years of prior related experience.
- Strong working knowledge of DCMA 8210, AS9100/AS9110 requirements, and aerospace/defense quality regulations and standards.
- Proven experience developing and implementing risk-based quality oversight and monitoring approaches to focus resources on the highest-impact areas
- Proven experience driving quality management system compliance.
- Demonstrated success leading teams, developing talent, and building high-performance quality organizations.
- Expertise in root cause analysis methodologies (8D, Fishbone, 5-Why, etc.) and corrective/preventive action implementation.
- Proven capability to influence at all levels of the organization and build alignment around quality priorities and business objectives.
- Strong analytical, decision-making, and problem-solving capability.
- Excellent communication and leadership skills, with the ability to translate complex quality issues into clear business implications and actionable plans
- Demonstrated ability to develop high-performing teams, encourage collaboration, and drive accountability for results
- Ability to manage multiple priorities in a fast-paced, regulated environment.
Preferred Additional Skills:
- Lead Auditor certification for AS9100, AS9110, 8210 or similar certification.
- Experience supporting defense programs, government audits, or DCMA oversight.
- Familiarity with PowerBI or other data analysis tools, and Lean/Six Sigma methodologies (Green Belt or Black Belt preferred).
- Experience integrating quality systems across functions and leading large-scale quality improvement initiatives.
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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
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