Credit Controller - 6 month FTC

Bureau Veritas · Manchester

Apply on the company website

Role: Credit Controller - 6 month FTC

Location: Wythenshawe - 3 days per week hybrid working

Package: Competitive salary + Up to 12% Pension, Health Care, and other flexible benefits 

Role Purpose:
To support the Credit Manager within the specific Business Line. To take responsibility for collections, investigate queries, resolve issues efficiently, adhere to escalation processes and deliver a high level of customer service to internal and external customers.

Main Duties and Responsibilities:

Credit Control & Collections

• Proactively manage customer accounts to ensure timely cash collection in line with agreed credit terms.
• Manage the assigned debt ledger and minimise aged debtors through effective application of the escalation process.
• Use multiple systems to retrieve data and information to support debt recovery and cash collection activities.

Customer Service & Query Resolution

• Resolve customer queries within the agreed 10-day SLA.
• Deliver a high standard of customer service to both internal and external stakeholders.
• Maintain effective communication with customers to ensure timely resolution of outstanding issues.

Ledger Management & Administration

• Maintain accurate and up-to-date ledger records against each account and document.
• Ensure all collection activities, communications, and account updates are recorded appropriately.

Escalation & Recovery Management

• Raise Letter Before Action (LBA) documentation where required and monitor adherence to the associated 10-day SLA.
• Escalate overdue accounts and unresolved issues in accordance with company procedures and policies.

Performance & Service Delivery

• Support the achievement of cash collection targets and debtor reduction objectives.
• Contribute to the delivery of agreed departmental KPIs and service level agreements.

General Responsibilities

• Perform ad hoc duties and projects as required.
• Support wider finance and business objectives as requested by management.

Experience & Skills Required

• Experience within Credit Management managing residential accounts.
• Customer-focused approach.
• Collaborative and proactive approach to process improvement.
• Identify opportunities for cost savings and improvements.
• Effective verbal and written communication skills.
• Ability to work to deadlines and manage priorities.
• Excellent attention to detail.
• Self-motivated and able to take ownership of daily duties.

What’s in it for you?

• Competitive salary
• 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
• Combined employee/employer pension contributions of up to 12%
• Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
• Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
• Working for an Industry leading global Inspection company

More jobs at Bureau Veritas · Finance & Accounting jobs in Manchester