Floor Supervisor
Hilton Worldwide · Bangkok
To provide a comfortable stay to all guests – Personal touch
Needs of guests are met and followed up without delay – serving guest with pleasant smile and make them “feel at home away home”.
Ensures staff maintains guests and Hotel’s properties with sense of SAFETY, e.g. against fire, theft, maintenance safety, etc.
Handles guest’s complaints and compliments with necessary guidance from Housekeeping.
Prompt follow up on any laundry in guestroom before noon.
Welfare of team member
Provides proper training, handles grievances, holds meeting, problems solving, and ensures safety of team member.
Motivation, co-operation, human relationship, courteous, recreation.
Maintains and follow up on team member discipline, analyst team member performance, hotel’s policy, rules and regulations and creates positive thinking on team member.
Upgrades and promotes R.A. service and abilities.
To receive, act, ensure and maintain Housekeeper’s / Management’s policy, instructions, standards set and discipline on team member are followed up promptly.
To liaise, co-ordinate and obtain guidance from Housekeeping to ensure proper communication between staff, office and other departments. “ACT AS A COMMUNICATION LINK” BETWEEN GUESTS, STAFF & MANAGEMENT.
To conduct inventory and ensure sufficient supplies on floors.
To do necessary inventories, e.g. mini bar, linen, and silver/china/glassware.
To prepare necessary reports and follow up on in formation of floor movement, e.g.
Slept out, no luggage
Protects Hotel’s properties from being damaged, stolen or missing
Checks on RA report, inspection checklist
Checks on consumption report and mini bar stock
L&F, loan items, etc.
Crash programs
To be informative – feedback information to Housekeepers.