Night Manager
Hilton Worldwide · Australia
To provide a positive guest experience through ensuring the front office department is supervised to DoubleTree by Hilton brand standards, and that the overall hotel operation runs effectively. Maintain direct supervision over all night shift members and ensures guest and team member safety.
To work cohesively with fellow team members and other departments to ensure the product provided by the hotel in respect of quality, service, hygiene and value is maintained, so as to establish DoubleTree by Hilton as the preferred Hotel in Darwin.
To embody the spirit of DoubleTree by Hilton CARE Culture – Creating A Rewarding Experience for our Guests, Team Members and Community; and fulfilling the DoubleTree by Hilton Brand Promise – “We provide the special comforts & acts of kindness that make the traveler feel human again.”
You’ll focus on building the ‘We are Hilton, We are Hospitality’ spirit and ‘CARE’ culture within your role as part of the DoubleTree by Hilton team, leading by example on a daily basis, delivering and exceptional service through the greeting, welcoming, arrival and departure. To ensure the Front Office Department is supervised to DoubleTree by Hilton standards, and that the overall hotel operation runs effectively.