Director, Benefits Advisory
Arthur J. Gallagher · Fairlawn
IntroductionAt Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.
Overview
Director, Benefits Advisory
Artex is a global leader in alternative risk, and this role gives you the chance to help clients shape benefit strategies that support their goals. You'll work closely with clients and internal teams to review needs, spot practical solutions, and keep work moving from onboarding through implementation. This role fits self-starters, problem solvers, and relationship builders who like learning, helping others, and doing the work the right way.
As Director, Benefits Advisory, you'll serve as a trusted advisor to clients, helping them navigate an increasingly complex healthcare and employee benefits landscape. You'll partner with organizations to evaluate challenges, identify opportunities, and develop strategies that align benefit programs with business objectives, workforce needs, and long-term financial goals.
This is a highly consultative role that combines relationship management, strategic advisory, data-driven decision making, and client advocacy. You'll work closely with client leadership teams and key decision makers to provide thoughtful recommendations, facilitate meaningful discussions, and help organizations make informed decisions about their employee benefits programs.
The ideal candidate brings a blend of employee benefits expertise, business acumen, executive presence, and a passion for helping clients achieve better outcomes. Whether reviewing program performance, identifying savings opportunities, or guiding clients through complex benefits decisions, you'll play an important role in delivering value while building long-term, trusted partnerships.
At Artex, you'll have the opportunity to collaborate with experienced professionals, support sophisticated organizations, and make a measurable impact on the success of your clients.
The preferred location for this role is our Fairlawn, Ohio office in a hybrid work environment, though exceptional candidates outside the market who are willing to travel as needed will also be considered.
How you'll make an impact
Responsibilities
You'll manage existing client relationships and act as a trusted advisor on benefit strategy, retention, and growth.
Day to day, you'll review client data, help set savings targets, and recommend solutions that line up with what each client needs. You'll also build relationships with decision makers, support performance conversations, and work with internal teams to keep onboarding, supplier implementation, and contract review on track.
Clear communication matters here, because you'll present ideas in meetings, on calls, and online, while keeping internal systems up to date.
In this role, you'll also have the opportunity to:
- Serve as a strategic advisor to large and complex employer groups on employee benefits strategy, healthcare trends, funding approaches, and long-term planning initiatives.
- Build trusted relationships with senior decision makers, including HR leaders, finance leaders, and executive stakeholders.
- Analyze claims, utilization, and financial data to identify opportunities, uncover trends, and support client recommendations.
- Translate complex market and healthcare information into practical, actionable insights for clients.
- Lead client presentations, facilitate strategic discussions, and communicate recommendations with clarity and confidence.
- Advocate for client interests while helping organizations navigate challenging benefits and healthcare decisions.
- Partner with internal and external stakeholders to deliver exceptional client outcomes and support long-term client retention and growth.
About You
Required:
- Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience
- Must hold appropriate licensing as required
- Be able to travel up to 25% of the time
- Proficiency necessary in Microsoft Office applications and in using technology as a tool to maximize productivity and quality
- Previous experience in managing client relationships essential
- Must possess strong written and verbal communication skills
- Understanding of the key challenges in employee benefit plans and current health care trends
- Excellent client relationship-building and presentation skills
- Experience building benefit strategies and managing client relationships
- A track record of working in a team-based environment with internal and external partners
- Comfort reviewing client data, spotting issues, and recommending practical solutions
- Strong organization skills and the ability to manage multiple time-sensitive priorities
Preferred Attributes
- Experience advising large employer groups on employee benefits strategy and plan performance.
- Knowledge of self-funded healthcare plans, alternative funding arrangements, and cost management strategies.
- Ability to present recommendations and influence decision making among senior stakeholders.
- Demonstrated success translating complex data and analytics into actionable business recommendations.
- Strong consultative mindset with a commitment to client advocacy and problem solving.
- Experience managing multiple complex client relationships while balancing strategic advisory and relationship management responsibilities.
- Confidence navigating challenging conversations and providing thoughtful recommendations backed by data and industry expertise.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Responsibilities
You'll manage existing client relationships and act as a trusted advisor on benefit strategy, retention, and growth.
Day to day, you'll review client data, help set savings targets, and recommend solutions that line up with what each client needs. You'll also build relationships with decision makers, support performance conversations, and work with internal teams to keep onboarding, supplier implementation, and contract review on track.
Clear communication matters here, because you'll present ideas in meetings, on calls, and online, while keeping internal systems up to date.
In this role, you'll also have the opportunity to:
- Serve as a strategic advisor to large and complex employer groups on employee benefits strategy, healthcare trends, funding approaches, and long-term planning initiatives.
- Build trusted relationships with senior decision makers, including HR leaders, finance leaders, and executive stakeholders.
- Analyze claims, utilization, and financial data to identify opportunities, uncover trends, and support client recommendations.
- Translate complex market and healthcare information into practical, actionable insights for clients.
- Lead client presentations, facilitate strategic discussions, and communicate recommendations with clarity and confidence.
- Advocate for client interests while helping organizations navigate challenging benefits and healthcare decisions.
- Partner with internal and external stakeholders to deliver exceptional client outcomes and support long-term client retention and growth.
Required:
- Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience
- Must hold appropriate licensing as required
- Be able to travel up to 25% of the time
- Proficiency necessary in Microsoft Office applications and in using technology as a tool to maximize productivity and quality
- Previous experience in managing client relationships essential
- Must possess strong written and verbal communication skills
- Understanding of the key challenges in employee benefit plans and current health care trends
- Excellent client relationship-building and presentation skills
- Experience building benefit strategies and managing client relationships
- A track record of working in a team-based environment with internal and external partners
- Comfort reviewing client data, spotting issues, and recommending practical solutions
- Strong organization skills and the ability to manage multiple time-sensitive priorities
Preferred Attributes
- Experience advising large employer groups on employee benefits strategy and plan performance.
- Knowledge of self-funded healthcare plans, alternative funding arrangements, and cost management strategies.
- Ability to present recommendations and influence decision making among senior stakeholders.
- Demonstrated success translating complex data and analytics into actionable business recommendations.
- Strong consultative mindset with a commitment to client advocacy and problem solving.
- Experience managing multiple complex client relationships while balancing strategic advisory and relationship management responsibilities.
- Confidence navigating challenging conversations and providing thoughtful recommendations backed by data and industry expertise.