Distribution Manager RMX
Amrize · Metairie
We’re seeking a Distribution Manager RMX who’s ready to put your skills to work on projects that matter — and build a career with a company that’s building North America.
Job Title: Distribution Manager RMX | Req ID: 18542 | HR Contact: Roscoe Chambers | Location: Metairie Agg & RMX Office LA
ABOUT THE ROLE
The Distribution Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a
growing customer-centric culture while balancing cost efficiency and the needs of an on-time delivery-based
customer. You will be expected to provide leadership to handle complex customer situations and escalation
concerns and determines resolution related to the order placement and scheduling processes. Candidates
must possess the ability to facilitate communication between the plant, field, drivers, and dispatch center with
accuracy and timeliness, all while managing the day-to-day activities within the distribution center within the
framework of established policies and procedures.
WHAT YOU'LL ACCOMPLISH
- Ensure all customer service activities support the strategic objectives of the organization.
Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule
to optimize driver productivity. - Intervenes in complex customer service situations where dialogue with the customer has escalated to
high management levels within the customer organizations or where issues are beyond the expertise of
Provide excellent customer service to internal and external customers. Exceeds customer expectations. - Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day
oversight for Dispatch Center team. - Works with the Regional Sales team to enhance the communications and service leading to increased
sales and improved service - Analyze customer service related information and evaluate the results to choose the best resolution and
alternatives to customer service challenges, and to identify opportunities to improve the customer service
experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers,
Materials Performance (Quality) and Credit Collections personnel. - Seek opportunities for continuous process improvement ideas and potential cost savings.
Ability to perform cost analysis to ensure optimal source is utilized. - Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to
deliver maximum results. - Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.
Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory
responsibilities for staff including selection, hiring, training, performance evaluation, corrective action,
promotional recommendations and work schedules. - Communicates and implements new and existing policies and procedures to staff within the department.
- Coordinates with other departments to resolve issues involving customer service and dispatch.
- Ensure that safety, compliance and environmental requirements are followed within the department.
- May perform customer service and dispatch activities to ensure that customer requirements are satisfied.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and
environmental policies in all work environments and areas. Promote a culture of safety and exhibit these
behaviors.
WHAT WE’RE LOOKING FOR
Education: High school diploma or equivalent or 5 years of equivalent experience
Additional Education Preferred: Bachelor's degree
Field of Study Preferred: Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous
supervisory experience preferred.
Required Training/Certifications: Required Technical Skills: SAP experience, Computer skills, including Excel, Word, Project, etc.
Additional Requirements:
- Demonstrated good judgment and discretion.
- Strong organizational skills with a focus on accuracy.
- Able to follow established processes and/or document new processes.
- Ability to work under pressure to meet critical deadlines all the while being detailed-oriented.
- Excellent customer service skills and ability to function as part of a team.
- Works cooperatively with other employees, customers, clients, and the public.
- Able to handle multiple responsibilities at one time and must be able to deal effectively with people
using a facilitative approach. - Excellent oral and written communication skills.
- Strong leadership and demonstrated problem-solving skills as well as excellent time management and project management skills.
Bi-lingual (Spanish) may be desired. - Successful candidates must adhere to all safety protocols and proper use of Amrize approved
Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable
law, employees that are required to wear respirators must be clean shaven where the respirator seal
meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Employee Stock Purchase Plan
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.