Systems Engineer 2
Oracle · Bengaluru
Working closely with Operations, Engineering, Product, and Infrastructure teams, the Systems Engineer 2 (IC2) will be responsible for supporting, maintaining, and optimizing enterprise Citrix infrastructure and virtual application delivery environments supporting Oracle Health customers.
The ideal candidate should have hands-on experience with Citrix Virtual Apps and Desktops , Windows Server administration, Active Directory, Group Policy (GPO), virtualization technologies, and networking fundamentals. The role requires strong troubleshooting capabilities, experience supporting production environments, and the ability to resolve standard technical issues independently while following established policies and procedures.
The position involves providing Citrix prod support for Oracle Health customer environments, ensuring system availability, operational stability, performance, and security. Key activities include incident and service request management, monitoring, system administration, troubleshooting, software updates, patching, upgrades, and customer change management.
The successful candidate will also support Oracle Applications and legacy applications, respond to application-related service requests, coordinate testing of application releases, document defects, and collaborate with IT and Development teams to resolve issues. The role may include user training, application access administration, reporting, and participation in operational meetings as required.
The candidate will contribute to root cause analysis (RCA), on-call support, automation initiatives, technical documentation, and continuous improvement activities aimed at improving service reliability and reducing operational effort.
This role requires effective communication, strong analytical skills, and the ability to work collaboratively in a fast-paced, customer-focused Citrix environment.
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Performs regular administration and conducts performance trend analyses and troublshooting.