Professional Indemnity Claims Handler

Arthur J. Gallagher · London

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At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Join Caytons, Gallagher Bassett’s in-house law firm. We’re looking for an experienced Claims Handler - Professional Indemnity to join our growing team. This is a fantastic opportunity to take ownership of a varied and engaging caseload within a highly regarded in-house legal environment, with real scope for progression as we continue to expand.

In this remote based role, you’ll manage a caseload primarily focused on Professional Indemnity claims, alongside exposure to areas such as Drivers’ Negligence. You’ll handle claims across a diverse range of professions, including construction, architects, surveyors, engineers, solicitors, accountants, brokers and insurers - offering plenty of variety and technical challenge.

• Managing and progressing claims through to resolution in a timely and cost effective manner
• Reviewing and interpreting policy coverage, applying insurer claims philosophies
• Working within delegated authority and referring matters outside of authority where required
• Applying a fair and consistent approach to indemnity and liability decisions
• Supporting the delivery of SLAs and KPIs across the portfolio
• Maintaining high quality file notes and accurate management information (MI)
• Assisting with bordereaux reporting and general claims administration
• Working closely with the admin team to ensure efficient file progression

• Proven experience managing Professional Indemnity claims (essential)
• Legal background - Law degree, LPC or equivalent is desirable
• A background as a Claims Handler or Adjuster (TPA or insurer environment preferred)
• Experience working under delegated authority with strong understanding of referral processes
• Excellent attention to detail, with a focus on high quality file management and documentation
• Strong organisational, negotiation and decision making skills
• A proactive, client focused approach with excellent communication skills
• Ability to work both independently and collaboratively within a team environment

#LI-PH1

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

• Managing and progressing claims through to resolution in a timely and cost effective manner
• Reviewing and interpreting policy coverage, applying insurer claims philosophies
• Working within delegated authority and referring matters outside of authority where required
• Applying a fair and consistent approach to indemnity and liability decisions
• Supporting the delivery of SLAs and KPIs across the portfolio
• Maintaining high quality file notes and accurate management information (MI)
• Assisting with bordereaux reporting and general claims administration
• Working closely with the admin team to ensure efficient file progression

• Proven experience managing Professional Indemnity claims (essential)
• Legal background - Law degree, LPC or equivalent is desirable
• A background as a Claims Handler or Adjuster (TPA or insurer environment preferred)
• Experience working under delegated authority with strong understanding of referral processes
• Excellent attention to detail, with a focus on high quality file management and documentation
• Strong organisational, negotiation and decision making skills
• A proactive, client focused approach with excellent communication skills
• Ability to work both independently and collaboratively within a team environment

#LI-PH1

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