Supervisor, Entertainment - Production Stage Manager

SeaWorld Parks & Entertainment · SeaWorld Orlando

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At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

This role is a leadership position overseeing the Stage Manager team in Entertainment at SeaWorld Orlando. As a Production Stage Manager, you’ll take on a variety of responsibilities to ensure that the Entertainment Stage Management team is set up for success. Responsibilities include but are not limited to:

• Provide leadership, training, and coaching to all Stage Managers in Entertainment at SeaWorld Orlando.
• Create, maintain, and facilitate a standardized training program for new and existing members of the Stage Manager team.
• Assist with the implementation and sustainability of standardized venue documentation including SOPs, training checklists, and reference materials.
• Effectively familiarize with all roles and responsibilities of the Stage Manager position and fill operational holes based on business needs.
• Conduct routine one-on-one sessions with direct reports to enhance the support structure, provide ongoing feedback, and assist with Stage Manager growth and development.
• Participate in annual performance review process for all direct reports.
• Act as a liaison between salaried leadership and members of the hourly leadership team, effectively making operational decisions and completing action items on behalf of the salaried team when directed to do so.
• Participate in the Entertainment Duty Phone program, filtering daily operational phone calls as needed.
• Participate in the Entertainment MOD program as needed to support the daily operation of Consumer Events.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

What it takes to succeed:

• At least 3 years of experience in Entertainment leadership or similar environment.
• Knowledge of Entertainment show production and Stage Management.
• Working knowledge of the disciplines involved in Entertainment based events and productions to include production, design, technical and administrative elements.
• Strong organization and time-management skills and be able to reinforce those skills among direct reports.
• Proficiency with Microsoft Office suite and employee schedule programs.
• Demonstration of excellent oral and written communication skills, to include public speaking and ability to readily adjust for audience.
• Ability to maintain confidentiality regarding sensitive projects and issues.
• High School diploma or equivalent.

What else is important:

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes.
• Perform cleaning duties, including use of cleaning chemicals.
• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays.
• Possession of a valid state driver’s license is required.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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