Associate Director – Client Services

Arthur J. Gallagher · Grand Cayman

Introduction

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.

Overview

Artex, Gallagher's wholly-owned subsidiary for alternative risk and capital, including fund administration, is a trusted leader and provider of diverse alternative risk and capital solutions. Established in more than 35 domiciles internationally, our global team provides creative thinking and deep expertise for our clients in the (re)insurance and alternative capital marketplace. We’re here to help our clients find a better way to reduce their total cost of risk and improve their return on capital.

How you'll make an impact

The Associate Director (“AD”) supports the Client Services Directors to execute strategy, provide operational oversight and manage corporate initiatives. The successful candidate will be an integral part of the management team, responsible for managing a team of client service managers and account managers.

Responsibilities:

Manage all aspects of insurance management for a varied portfolio of licensed insurance companies
Develop and maintain effective relationships with clients, regulators, and business associates, acting as a primary contact for many of these.
Review and ensure client accounting records are maintained, financial statements and other financial reports are produced in a high quality and timely manner
Manage audit processes and contribution to effective cash management
Responsible for liaising with the regulator and registrar to submit regulatory filings and applications on behalf of clients
Prepare, attend and present to key stakeholders at board meetings (sometimes requiring overseas travel)
Manage and oversee the day-to-day activities of our client companies, ensuring they are in compliance with internal and external controls and performance benchmarks
Ensuring timely resolution of any client complaints
Contribute to the sales strategy including conducting profitability analyses, maintaining key service provider relationships, and active collaborate on revenue generation efforts.
Be a member of management team, responsible for oversight of a team of client service managers and account managers

About you

A bachelor’s degree in insurance, risk management, accounting, finance, or in a related subject area
An internationally recognized professional accounting qualification, such as a CA, CPA, ACA, ACCA, or equivalent, supported by a minimum of 5 years of post-qualification
A minimum of 5 years’ captive insurance management experience or a minimum of 10 years’ financial services industry experience
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, keen understanding of professional and industry standards/practices
Excellent communication and negotiation skills and a collaborative approach to management
The flexibility to constantly learn and adapt in a fast-paced environment
Strong interpersonal skills for new business development and building client relationships
Ability to design and implement productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, keen understanding of professional and industry standards/practices
Experience reviewing and understanding technical insurance documentation

#LI-SP4

Responsibilities:

Manage all aspects of insurance management for a varied portfolio of licensed insurance companies
Develop and maintain effective relationships with clients, regulators, and business associates, acting as a primary contact for many of these.
Review and ensure client accounting records are maintained, financial statements and other financial reports are produced in a high quality and timely manner
Manage audit processes and contribution to effective cash management
Responsible for liaising with the regulator and registrar to submit regulatory filings and applications on behalf of clients
Prepare, attend and present to key stakeholders at board meetings (sometimes requiring overseas travel)
Manage and oversee the day-to-day activities of our client companies, ensuring they are in compliance with internal and external controls and performance benchmarks
Ensuring timely resolution of any client complaints
Contribute to the sales strategy including conducting profitability analyses, maintaining key service provider relationships, and active collaborate on revenue generation efforts.
Be a member of management team, responsible for oversight of a team of client service managers and account managers

A bachelor’s degree in insurance, risk management, accounting, finance, or in a related subject area
An internationally recognized professional accounting qualification, such as a CA, CPA, ACA, ACCA, or equivalent, supported by a minimum of 5 years of post-qualification
A minimum of 5 years’ captive insurance management experience or a minimum of 10 years’ financial services industry experience
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, keen understanding of professional and industry standards/practices
Excellent communication and negotiation skills and a collaborative approach to management
The flexibility to constantly learn and adapt in a fast-paced environment
Strong interpersonal skills for new business development and building client relationships
Ability to design and implement productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, keen understanding of professional and industry standards/practices
Experience reviewing and understanding technical insurance documentation

#LI-SP4

More jobs at Arthur J. Gallagher · Customer Support jobs in Grand Cayman