Process Associate
HCLTech · United States
Job Summary
Job Description
● Order Management Agents are responsible for processing simple
to complex orders, and handling inquiries from the client with high
accuracy and efficiency.
- Use deductive reasoning to make sound business decisions.
- Follow best practices and work cross-functionally with multiple
teams to complete the above tasks and other daily job functions.
Requirements
- Graduate of any 3/4 year degree;
- Preferred knowledge in Order Management and
Salesforce/Oracle
● Excellent communication skills - oral and written
Critical Skills
- Strong Decision making and Analytical Skills
- Solid Communication Skills for both oral and written
- “Googley” Mindset (Out of the box thinking)
- Researching Capabilities
- Ensure compliance to all company and business policies and
administer all open sales orders and ensure appropriate order
flow.
● Monitor and evaluate all order issues and resolve in discrepancies
in production metrics and ensure a high level of accuracy
- Process oriented and excels at attention to detail
- Management of the communication with the sales department
and other stakeholders
● Can work with minimal supervision
Key Responsibilities
- Graduate of any 3/4 year degree;
- Preferred knowledge in Order Management and
Salesforce/Oracle
● Excellent communication skills - oral and written