Lead Specialist - Bid Management

Arthur J. Gallagher · Bengaluru

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence (GCoE) is seeking a Lead Proposal & Knowledge Management Specialist to lead the proposal content, bid support, and knowledge management function while managing a team of proposal and knowledge specialists. The role is responsible for developing compelling proposal content, governing Gallagher's knowledge assets across Responsive (RFPIO), SharePoint, and Microsoft 365, and ensuring content remains accurate, compliant, and readily accessible to support business growth.
As a people leader, you will provide coaching, mentorship, and performance management for the team, foster a culture of collaboration and continuous improvement, and drive operational excellence across proposal processes. You will partner closely with Sales Teams, Bid Managers, Subject Matter Experts, and business leaders, while championing AI-enabled solutions such as Microsoft Copilot to enhance proposal quality, productivity, and win-rate effectiveness.

How you'll make an impact

Responsibilities:

Proposal Development & Bid Management

Lead the development, review, and submission of high-quality proposals, RFPs, RFIs, and bid responses.
Partner with Sales Teams, Bid Managers, and SMEs to create compelling, client-focused content.
Ensure proposal responses meet client requirements, compliance standards, and brand guidelines.
Support strategic pursuits that contribute to business growth and improved win rates

Knowledge Management & Content Governance

Own and manage Gallagher's proposal content repositories across Responsive (RFPIO), SharePoint, WIN, OneNote, and Microsoft 365.
Establish and maintain content governance, review cycles, and quality standards.
Ensure proposal content remains accurate, current, compliant, and easily accessible.
Drive continuous improvement of knowledge management processes and content organization.

Team Leadership & People Management

Lead, mentor, and develop a team of proposal and knowledge management professionals.
Set performance objectives, provide coaching, and support career development.
Foster a collaborative, high-performing, and customer-focused team culture.
Manage resource allocation, workload planning, and team capacity to meet business needs.

Stakeholder Management & Collaboration

Build strong partnerships with Sales Teams, Bid Managers, SMEs, and business leaders.
Act as the primary point of contact for proposal content and knowledge management activities.
Facilitate knowledge sharing and cross-functional collaboration across global teams.

Process Excellence & Technology Enablement

Serve as the subject matter expert for Responsive (RFPIO) and proposal management tools.
Drive standardization, efficiency, and best practices across proposal processes.
Develop reporting and insights on proposal performance, content utilization, and operational effectiveness.

AI & Innovation

Champion the adoption of Microsoft Copilot and other AI-driven solutions.
Identify automation opportunities to improve proposal quality, productivity, and turnaround times.
Promote innovation and continuous improvement within the proposal and knowledge management function.

About you

Qualifications & Experience:

Certificate(s)/Special Training:

Knowledge Capture Certification or equivalent
Certification in Insurance Bid writing is highly preferred.
Advanced training in SEO (Search Engine Optimization) and SEM (Search Engine Marketing) is advantageous.
Proficiency in content management systems (CMS) such as WordPress.
Training in analytics tools such as Google Analytics is beneficial.
Project management certification (e.g., PMP, Agile) is a plus.
Certification in advanced content strategy or copywriting is beneficial.

Experience (Career Level Guide):

Bachelor’s degree in communications, Marketing, Journalism, or a related field.
10+ years of experience in content creation, SEO, and digital marketing, preferably within the financial or insurance industry.
Strong knowledge of SEO tools (Google Analytics, SEMrush, Moz) and content management systems (e.g., WordPress, HubSpot).

Knowledge, Skills and Ability:

Writing and Editing Skills
SEO Knowledge
Content Strategy Development
Research Skills
Social Media and Digital Marketing Expertise
Project Management
Analytics and Reporting
Creative Thinking and Innovation
Brand Voice and Tone
Collaboration and Communication
Leadership and Mentoring
Communication and Stakeholder Management

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)