Front Office Evening Manager

Hilton Grand Vacations · Gordonsville · $55,000–$60,000 (stated in the posting)

Ready to take your hospitality career to the next level? Join us as an Evening Manager at Shenandoah Crossings Resort in Gordonsville, VA. Set amid Virginia's picturesque countryside, our resort offers a relaxing escape featuring scenic lakes, wooded trails, horseback riding, and a wide range of outdoor adventures. Surrounded by the beauty of the Blue Ridge Mountain region, Shenandoah Crossings provides memorable experiences for guests while offering team members the opportunity to grow their careers in a welcoming and dynamic resort environment. We are looking for a passionate leader who is committed to delivering exceptional guest service and creating memorable vacation experiences.

In this role, you will assist in leading the resorts evening operations as it relates to inventory, maintenance, housekeeping, and ensuring a secure atmosphere for the resort staff and its guests.

Salary: $55,000-$60,000 annually.

Schedule: 03:00pm to 11:00pm, including weekends and public holidays

Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period!

Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

What will I be doing?

Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.
Critical decision-making ability in the areas affecting the overall guest satisfaction, safety of the hotel, team members and guests.
Always providing outstanding interpersonal communication as position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement. Responsibilities include conflict resolution between all staff as deemed necessary in accordance with resort SOPs.
Visible and interactive with guests/owners in all public areas to ensure the proper guest experience. Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety).
Service and quality focused on owners/guests with any feedback, complaint, or disputes, providing immediate guest recovery solutions whenever possible. Seeks proactive measures to resolve any potential guest issues or barriers in service. Identify and advise department management on suggestions for process improvements or guest service enhancements.
Builds strong rapport with all team members; empower, recognize and rewards those exemplifying exemplary levels of service.
Handles all guest issues and emergencies.
Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all quality standards and policies are being met.
Ensure the resorts inventory is managed effectively to attain the highest yield per resort objectives. Participate in monthly/weekly management and staff meetings
Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are always followed.
Perform weekly common area inspection of the resort to ensure quality.
Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning. Coordinates all additional needs with the Guest Service Manager.
Carries out any reasonable request by management that they can perform.

What Are We Looking For?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you possess the following minimum qualifications and experience:

High School Diploma or equivalent experience
Excellent Interpersonal skills when dealing with Team Members and Guests/Owners
Excellent verbal and written English communication.
Ability to empower and mentor Team Members
2+ years of hospitality management/supervisor

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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