Executive N - Customer Service Technologist

Asian Paints · Vijayawada

Business objectives

Prepare plan to achieve the assigned business objectives for the territory on a monthly level and work towards achievement of targets.
Assist dealers in achieving their overall sales target through regular visits, scheme communication and timely material service.
Monitor and ensure the growth of core products along with new and focused products

Market Development and Intelligence

Explore and open new dealer counters to expand the overall sustainable sale potential in the territorial market.
Analyze territory level data to identify gaps and drive necessary Initiatives
Accomplish growth and value upgradation of existing dealer network
Organize promotional activations and product awareness meets for dealers and contractors
Provide timely feedback on market practices and offerings as an input for scheme design

Dealer Management

Track and solve dealer queries timely to maintain productive relationship
Assist dealers in providing solution to his contractors as well as end consumers for any complaints or queries
Ensure availability of material, services and promotional tools to the dealer through co-ordination with other stakeholders

Collections

Ensure payment collections from dealers as per the set benchmarks
Monitor the outstanding payments on regular basis and take measure to minimize the over dues

Contractor Management

Ensure enrollment, update points and extend benefits to contractors through dealers as per the defined loyalty program structure
Plan and organize product awareness meets for Contractors during new product launches

Customer complain resolution

Investigate and resolve dealer level and customer level complaints within the defined timelines

Reporting and Integration

Co-ordinate with other verticals like project sales and services for lead sharing or any other issue as and when required.

Prepare and share reports such as Daily visits report and territory monthly report

EDUCATION -

MBA preferred Can be graduate.